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Duties

WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office, Office of Human Resource Strategy, Enterprise Talent Development The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Plan and develop agency-wide technology-enhanced and blended operational training and/or performance support materials where the subject matter or methodology is particularly difficult. Analyze strategic business objectives and recommend education policy and standards to meet-long and short-range strategic business goals. Plan and develop experimental programs, evaluate results, and use findings to plan, develop, and install new or modified programs. Develop and coordinate work plans, project proposals, and implementation plans involving staff needs, dollar costs, and production timelines to meet program objectives. Use initiative to adapt or refine processes to resolve complex issues, research education trends and patterns, develop new methods and criteria, and/or propose new methods and practices regarding training instructional design, including use of innovative methods such as interactive graphics, avatars, and gaming to enhance training. Design and issue instructions and develop recommendations to improve program effectiveness. Make recommendations that influence major changes in business practices and policies. Serve as a consultant to senior and frontline managers on educational program needs that affect the accomplishment of strategic goals and objectives. Provide advice and guidance to management in the development, design, and delivery of technology-enabled educational products and services.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT : A degree that included or was supplemented by at least 24 semester hours appropriate to the work of the position to be filled. The course work must have included study in at least four of the following five areas: 1. Learning theory, psychology of learning, educational psychology: Study of learning theories as they relate to the systematic design, development, and validation of instructional material. 2. Instructional design practices: Study of the principles and techniques used in designing training programs, developing design strategy and models, and applying design methods to the improvement of instructional effectiveness. 3. Educational evaluation: Study of the techniques for evaluating the effectiveness of instructional/educational programs, including developing written and performance tests and survey instruments, and determining reliability and validity of education instruments. 4. Instructional product development: Study of the techniques appropriate for developing training materials, including identifying learner characteristics, specifying objectives, applying training strategy, validating training materials, and evaluating training. 5. Computers in education and training: Study of the application of computers in education and training, including selecting appropriate computer software. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: In addition to the basic requirements, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience demonstrating knowledge of adult learning theories, practices, and techniques by performing reviews on education and training programs and assisting in recommending changes to improve the quality of programs or to keep them current. Knowledge of instructional strategies and methodologies for Technology-Enabled Learning (TEL) by planning and developing technology based learning programs that include course design and development, performing job analysis to determine the nature of the problem, research projects, and measures of internal and/or external customer satisfaction. Learning solution experience including the use of technology (e.g., Articulate, Captivate or equivalent) to develop a wide range of training, performance support, and knowledge programs; developing system components including face-to-face, on-line help, and/or computer based training. Experience developing questionnaires for collection that uses the data for constructing tests, to evaluate the results, and to use these findings to plan for and address new and/or modify existing programs. Experience assisting a senior team member with advising management on impact and preparing recommendations. Experience with written/ verbal communication skills sufficient to provide advice and assistance regarding difficult training and/or developmental course design improvements. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRS - Enterprise Talent Development 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]