The incumbent serves as a Lead Civilian Pay Technicians -CPT performing work in direct support of the Veterans Health Administration (VHA) Veterans Affairs Medical Center (VAMC), under the Finance Service. The Lead CPT works closely with the Supervisory CPT; subordinate CPTs; VA's Finance Service Center (FSC); servicing Human Resources (HR); all levels of VAMC supervisors, employees and union partners on all matters relating to payroll.

Duties

Duties include, but may not be limited to the following: Serving along with the Supervisory CPT as the facility senior technical payroll expert to VAMC staff and provide data, reports, guidance and sometimes resolution to the most complex payroll issues across the VAMC. Distributing and balances the workload among CPTs in accordance with established workflow. Assuring timely accomplishment of CPT workload. Staying abreast of the status and progress of work and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the Supervisory CPT on problems that may arise, such as backlogs which cannot be completed promptly. Instructing CPTs in specific tasks and job techniques for the more complex or non-routine assignments as necessary and assist in development of available written instructions, reference materials and receipt of supplies. Developing customer service surveys, in-take systems and example responses to common questions/inquiries as needed. Developing written procedures when there are no well-established procedures. Working with the supervisor to regularly pull payroll reports to review/monitor, interpret/isolate errors and identify systemic issues/trends or areas where CPTs, HR staff or overall systems and/or guidelines need to improve. Communicating errors to the Supervisory CPT or as delegated, HR leadership to ensure training and future errors are reduced, further guidance developed/updated and improvement of the integrity of the overall Payroll program. Working with CPTs on, and independently conduct, various audits on all employees' type of pay and leave accounts to identify areas to improve. Independently researching, resolving and responding to complex and/or non-routine verbal and written pay and leave inquiries from employees, supervisors, FSC, HR, Veterans Integrated Service Network (VISN) and VA Central Office (VACO) staff. Working with the Supervisory CPT in development of resolutions and/or solutions to unique or regular and recurring payroll errors based on recommendations from CPTs and/or review of reports or other pay related documents and/or issues that commonly arise. Resolving the most complex and sensitive payroll issues to include: court cases; Congressional inquiries/complaints; direct Department of Treasury, Internal Revenue (IRS), Department of Labor (DOL) or other federal agency (outside of VA) related requests/actions. Along with the Supervisory CPT, tracing errors involving correction of pay covering long periods of time, requiring extensive research to identify and resolve pay issues. Determining proper application of pay and leave regulations, laws, rules and agency policies, guidelines, coding, etc. for each separate pay plan involved and appropriate leave system impacted. Interpreting and applying regulations and policies regarding appointment entitlements, leave earnings, charges of leave, leave without pay, advance sick leave and compensatory time. Using knowledge of varying premium pay and benefit entitlements for employee specific pay plans when implementing tours of duty regulations/policies to include 24-hour coverage, irregular tours, compressed tours, flex tours, etc. Completing retroactive actions, to include timecard corrections that routinely occur every pay period and actions which are known to impact areas of an employee record in a predictable way. Pulling daily reports and regularly monitor reports generated in multiple systems; review reports to ensure consistency and ensure any errors found are resolved based on well established procedures. Auditing all employee type of pay and leave accounts to identify and correct delinquent and/or erroneous personnel actions or time-keeping errors. Performs other related duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Available, Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#: Lead Civilian Pay Technician/PD99377S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/22/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-7: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-06) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Lead Civilian Payroll Technician. Qualifying specialized experience includes performing a full range of payroll and timekeeping duties including applying pay and leave regulations for multiple schedule types and pay schedules; verifying accuracy of payroll and making adjustments and corrections as needed; thoroughly audits payroll and timecard records to identify discrepancies; preparing time and attendance/payroll information for reporting purposes; and utilizing pay systems. You will be rated on the following Competencies for this position:CompensationCustomer ServiceProblem SolvingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment Physical Requirements and Work Environment: The CPT performs sedentary work. There may be some walking, standing, bending, and lifting up to 25 pounds. The CPT's work is normally performed in an office setting. The work environment involves everyday risks or discomforts, which require normal safety precautions typical of such places as offices, meeting and training rooms. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond, VA 23249 US
• Name: Shawanna Reynolds
• Phone: 804-924-5254
• Email: [email protected]