Serves as the User Experience Division Chief in a Defense Commissary Agency (DeCA) HQ location.The primary purpose of this position is to Supervise, manages, and administers all aspects of the User Experience Division. The incumbent establishes the necessary economic and technical requirements throughout the eCommerce Platform Program's life cycle, and manages cost, schedules, performance, and supportability of the entire program.

Duties

Directs the development, execution, analysis, and socialization of plans and ad hoc consumer/ eCommerce Platform to support DeCA shopper initiatives. Ensures that projects/plans are actionable, and right-sized given the business risk/opportunity. Proactively facilitates the use of consumer and shopper research across the various organizational units to address strategic business issues within specific areas and/or DeCA wide. Identifies and defines shopper business issues and opportunities and the way in which research might be utilized to address those needs. Develops partnerships across the Agency to increase the impact of consumer and eCommerce Platform operations. Advocates for the consumer ensuring the consumer is represented in all DeCA business decisions. Adept at interpreting and leveraging data insights for constantly enhancing customer experience. Ability to understand data analytics and extract useful or actionable information from it along with strong problem-solving skills is a power-packed combination for ensuring customer experience gaps do not occur or are resolved efficiently. Read the entire announcement before starting the application process.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship may be required.
• Meet minimum age requirement. See Additional Information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• May be subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• May be subject to a suitability or fitness determination, as required. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Meet the physical requirements identified in the Qualifications section.
• May be subject to one year supervisory probationary period.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Your resume must clearly show that you have one year of specialized experience equivalent to at least GS-13. Experience can be under other Federal service pay systems, private sector, or military. Examples of qualifying specialized experience include: Interacts at executive/senior management level, proactively advocating for solutions and managing the customer escalation process. Create and implements an analytics strategy for best-in-class service delivery. Develops and drives the operations and business metrics process for the eCommerce Platform program Conducts periodic surveys to ensure "user friendly" performance of the interface to the web site. Evaluates work performance of subordinates. Provides advice, counsel, and instruction on work and administrative matters. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Additional Requirements that must be met by the closing date: Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks, including current employees applying under VEOA. Your application package must contain proof you meet this requirement. See Required Documents for more information. For GS-14: You must have 52 weeks of Federal service at or equivalent to GS-13. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in these competencies: Knowledge ManagementMinimum Qualifications GS-14Performance ManagementTechnical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes, as determined by agency policy. Remote work eligible: No Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete.

Education

You may not use education to qualify for this position.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]