This position is located at Fort Belvoir, Virginia To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals. instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background.

Qualifications

Standard Qualifications: Work, experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: Participating in the planning and and/or delivery of a full intensive range of IT support services; Installing, configuring, upgrading and trouble shooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Highly Qualified: Possess one (1) year of professional database administration experience. Possess one (1) year of professional experience using and maintaining point of sales systems. Experience must be clearly listed in your Resume and, if applicable, Transcripts must be uploaded to the documents for consideration. Failure to upload these documents may result in your application being rated as ineligible. Highly Qualified applicants will be referred to management first. If there are no selections made from the Highly Qualified list, then those that meet the minimum qualifications will be sent after.

Contacts

• Address AS-NAF-W4VNAA US ARMY FT BELVOIR DO NOT MAIL Fort Belvoir, VA 22060 US
• Name: Mohit Singh
• Email: [email protected]