See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $86,962 - $113,047 Columbus, OH: $90,669 - $117,866 Dayton, OH: $90,178 - $117,227 Fort Belvoir, VA: $99,200- $128,956 New Cumberland, PA: $99,200- $128,956 Ogden, UT: $86,962 - $113,047 Philadelphia, PA: $95,694- $124,398 Richmond, VA: $90,751-$117,972

Duties

May serve as lead for FedMall Customer Support and Supplier Account Management Teams, providing oversight of customer contd and vendor support activities to include management/resolution of support tickets and the development and execution of FedMall helpdesk policies and procedures. Provides oversight of all facets of customer/vendor support and serves as a primary liaison to the Procurement Integrated Enterprise (PIEE) Customer Support team and the DLA ServiceNow Program Office. Analyzes reported issues and works with the FedMall technical teams to initiate change requests or develop mitigation strategies to reduce ticket volume. Serves as senior analyst and advisor for data systems, projects, initiatives and programs that require centralized oversight. Responsible for providing strategic direction for data sharing policies and practices. Develops effective, efficient and innovative data sharing solutions to meet functional and operational requirements. Works with technical representatives and members of DLA, the military services, civil agencies, foreign governments a contd and Government contractors to provide oversight for requirements definition, design, development, testing and implementation phases. Ensures enhancements and system changes are collaborated with HQ DLA, military service representatives, and customers when required. Develops high-level briefings, functional descriptions, system/subsystem specifications and related documentation to the logistics community contd contractors, DLA, DoD or services/agencies and command staff at Defense Logistics Information Service.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations J6.

Qualifications

To qualify for a Program Analyst, your resume and supporting documents must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with applications within the DLA Logistics and Business application suite, including, FedMall, STORES, and DLA Enterprise Business System (EBS) Demonstrated experience performing extensive coordination with logistics and systems experts in order to define issues and problems in areas where useful precedence does not exist. Experience using software engineering techniques to develop and modify functional descriptions. Experience developing software/application test plans and user procedures. Experience studying, analyzing, and interpreting policy, regulatory material, regulations and manuals and other publications and directives relating to mission operations to ensure program policies and procedures are consistent with regulatory requirements. Experience performing quality control review to assure technical accuracy, content, adherence to format, visual clarity and quality of data as well as application and adherence to published policies and regulations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Elise Baerwald
• Phone: 717-770-2974
• Email: [email protected]