This position is located in the Department of Health and Human Services, Office of the Chief Information Officer, headquartered in Washington, District of Columbia.

Duties

WHAT YOU'LL BE DOING DAY TO DAY As an IT Specialist, you will use your knowledge of and experience with The Office of the Chief Information Officer (OCIO) to optimize business results and customer experience by: Support and installation activities of new systems (hardware and software) and telecommunications. Participates in the acquisition of necessary resources, including leadership support, financial resources, and key personnel, to support IT customer requirements. Skill on oral and written communication techniques sufficient to communicate complex technical requirements to non-technical personnel and to prepare and present briefings to senior management officials on complex/controversial issues. Participates in asset management related projects including implementation, utilization, support and installation activities of new systems (hardware and software) and telecommunications, training and associated refreshes for IT Assets. Responds to and resolves problems with such as, but not limited to, Voice over Internet Protocol (VoIP) devices, Video Teleconferencing Capability (VTC), conference room devices, and telecommunication services.

Requirements

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR Basic Qualifications: Must have IT-related experience demonstrating each of the four competencies listed below: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: Must have at least one year of specialized experience, equivalent to the GS-12 level in the Federal service performing at least three (3) of the following: Planning or coordinating IT customer support activities, such as support and installation of new equipment, systems (hardware and software), and/or telecommunications. Assisting with conducting or developing of IT customer support performance requirements, strategic plans, policies and procedures, technical guidance or other IT program activities. Implementing or modifying policies, plans, or procedures to meet business requirements. Contributing to the identification of problematic trends in IT customer support requirements. Interacting with senior or executive and internal and external stakeholders for matters pertaining to IT customer support or service. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer 200 Independence Avenue, S.W. Washington, DC 20201 US
• Name: SROC Help Desk
• Email: [email protected]