Joining the Secret Service, Office of the Chief Information Officer, Customer Solutions Branch will allow you to draw on your technological expertise to maintain and modernize the U.S. Secret Service's IT and communications infrastructure, as well as enhance interoperability, information sharing, and collaboration capabilities. For definitions of terms found in this announcement, please click here.

Duties

The selectee will serve as an Information Technology Specialist in the Office of the Chief Information Officer, Customer Solutions Branch. Typical work assignments include: Resolve all activities related to the acquisition, configuration, installation, and maintenance of PCs, and other end user computing devices. Apply proper security practices, procedures, and techniques to ensure the security posture of the PC based end-point systems. Modify, update, and maintain active directory/domain structure in response to customer service requests and end-point incident remediation. Provide a wide variety of computer related problem resolution assistance to the user community.

Requirements

Qualifications

Basic Individual Occupational Requirement: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. GS-11 You qualify for the GS-11 level (starting salary $62,107 ) if you possess one of the following: provide virtual assistance, installing, configuring, troubleshooting, and technical training pertaining to personal computers (PC's); provide technical information and communicating computer network concepts to individuals seeking technological support and security problem issues; and advise management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. GS-12 You qualify for the GS-12 level (starting salary $74,441) if you possess one of the following: integrate security protocols and risk management considerations throughout the IT system life cycle; including planning, design, development, test, and integration; collect and interpret network traffic patterns to ensure network availability and quality of service; perform diagnostic routines on networked equipment using state-of-the-art data analyzers, software, or other test equipment to troubleshoot network failures and provides server administration and management procedures and guidelines for the operation and management of the local area network servers. Qualifications Must Be Met: The qualification requirements listed above must be met by the closing date of this announcement. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job at the GS12 level, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address
• Name: APT Talent Management Division
• Email: [email protected]