The Program Support Assistant (OA) will provide a full range of administrative and clerical support to the Specialty Care Integrated Clinical Community (ICC) as part of the Sioux Falls VA Health Care System in Sioux Falls, South Dakota.

Duties

Major duties include but are not limited to: Act as clerical and technical representative in the patient care area. Provide support to the professional staff (physicians, nurses, social workers, administrative officers). Enhance customer service by demonstrating police, cooperative, and respectful behavior. Work with others to accomplish tasks or goals. Serve as initial contact/receptionist for customers by phone and/or in person for the Specialty Care ICC. Triage calls for urgency and/or assimilate all information necessary for staff to respond to calls. Perform data abstractions for special projects. Identify and report health and safety hazards in work area. Maintain and update databases with patient information. Request records from other VA facilities and/or private facilities, ensuring security and accountability of paper records. Prepare correspondence and publications to assist leadership. Make travel arrangements for patients to arrive and return for scheduled appointments through VA travel. Utilize a variety of computer word processing to create reports, policies, forms, pamphlets, and other administrative reports. Perform accurate timekeeping operations for all employees of the Specialty Care ICC. Other duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant (OA)/ PD80186A Relocation/Recruitment Incentive: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes - AFGE/1272 The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2024. You must qualify for the GS-05 grade level based on your experience and/or education as described below: Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: performing various administrative duties, such as timekeeping, routing calls, and making travel arrangements; utilizing various software systems to prepare reports, forms, pamphlets, and other items for publication; collecting data for quality improvement and/or special projects; and maintaining/updating databases with information such as patient information and authorizations for procedures (This experience must be well documented in your resume). OR, Education: You may substitute education for the required experience. To qualify based on education for this grade level, you must have completed 4 years of education above high school at an accredited business, secretarial or technical college, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR, Combination: You may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first 60 semester hours (the second year) that totals 100%. To compute the percentage of the requirements you meet, divide your total months of experience by 12. Then divide the total number of completed semester hours beyond the second year (EX: 75 semester hours - 60) by 60. Add the two percentages. (TRANSCRIPTS REQUIRED). ** Typing Proficiency Requirement: In addition to meeting experience or education requirements, applicants must also be able to type 40 words per minute. Words per minute are based on a 5-minute sample with three or fewer errors. You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer Service (Clerical/Technical)Interpersonal SkillsWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Work Environment: Work involves the normal risks and discomforts typical of an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: Tracy Casady
• Phone: 402-995-4028
• Email: [email protected]