There is one vacancy available in one of the following potential duty locations: Washington, D.C. This position is located at Office of the Chief Information Officer, Infrastructure Operations Division. This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

Duties

As an IT Specialist, you will: Plan and implement computer hardware and software upgrades, platform migrations, and computer security policies on an agency-wide basis; and troubleshoot and resolve technical problems with the design and delivery of end user services. Demonstrate strong technical proficiency in one or more operating systems, network technologies, or infrastructure platforms. Provide remote virtual support across sites, cities and environments including large office's, field offices, enterprise data centers, local sites, and facilities as well as remote locations. Provide expert technical guidance and leadership to assist in the deployment, integration, and management of interfaces between hosted applications and hosted managed components.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience is one year of experience at the GS-12 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as experience: - Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in an Information Technology organization; AND - Demonstrating systems administration on Windows or Linux servers with experience in IT disciplines (such as routine configuration, installation, and reconfiguration of database and related products); AND - Demonstrating the ability to Identify and investigate in depth problems/issues and recommends corrective actions; AND - Supporting incident resolution (examples include using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues) In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Infrastructure Operations Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]