This position is in Office of Mission Support (OMS), Office of Information Technology Operations, End User Services Division, Endpoint Services Branch. About Office of Mission Support (OMS): OMS Website This is an office-centered position*--you must physically report to one of the duty stations stated in this announcement on a regular basis (location TBD after candidate selected).*Work-from-home flexibilities may be authorized as described in the Benefits section.

Duties

At the entry level of this position, you will:

Requirements

• You must be a U.S. citizen.
• You must submit a resume and required documents--see How to Apply section.
• Position has education requirements--see Qualifications/Education section.
• EPA and non-EPA applicants must submit transcripts/course listings.

Qualifications

NOTE:  You must meet qualification requirements by the closing date of this announcement. To qualify for this position, you must have either: -IT-related experience demonstrating each of these four competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; OR -a bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. For information about accreditation requirements, visit EPA Announcement Policies and Procedures. In addition to the basic requirements above, you must meet the following requirements: To qualify for the GS-09 level, you need to have at least one year of full-time experience equivalent to the GS-07 level defined as assisting customers by identifying and/or resolving IT problems- OR master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; degree in an academic discipline described above. Your answers to the online assessment will be used to evaluate your competencies in the following areas:  Ability to implement new system hardware and software. Skill in written communication. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support. Skill in maintaining problem tracking and resolution databases. Skill in oral communication. Knowledge of contract management. Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. *If you have part-time work experience, read this: EPA Announcement Policies and Procedures.

Education

Contacts

• Address Environmental Protection Agency OMS/OHCO/RCD 1200 Pennsylvania Ave NW WJC Bldg North, Mail Code 1448K Washington, District of Columbia 20460 United States
• Name: RCD Staffing
• Phone: 919-541-3014
• Email: [email protected]