The incumbent will serve as a Business Administration Service (BAS) Supervisor in the Outpatient Primary Care and Specialty Clinics within the VA Southern Nevada Healthcare System (VASNHS), The incumbent will be primarily located at the South West Clinic located at 7235 South Buffalo Drive, Las Vegas, NV 89113.

Duties

Major Duties: Supervisor performs a wide variety of analytical and evaluative duties in BAS. Supervisor serves in a multifaceted capacity in support of the Chief, Business Administration Service. Responsible for demonstrating flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality and builds customer confidence by professional dress and demeanor. Responsible for duties related to the supervision of all HAS staff in the assigned areas of: Customer Service, Enrollment/Eligibility and Beneficiary Travel, Means Testing, Veterans' Identification Cards (VIC), Admissions/Discharges/Transfers, Emergency Department, Scheduling, Pre-registration, Insurance Card Buffer (ICB) Capture, Specialty Service Consult management, Electronic Wait List (EWL) management and Telephone management. Coordinates the leave of the AMSAs, approving time and leave as appropriate and managing for cross-coverage in order to provide adequate coverage across all administrative areas. Instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training and answers questions on procedures, policies, and directives. Work Schedule: Full Time, Monday - Friday, Schedule To Be Determined Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD043200 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: directing all administrative functions for outpatient care for the VASNHS within the assigned outpatient clinics and supervision of the MSA staff who are in direct support of the services. The work contributes to patients receiving timely access to VHA care in a consistent and efficient manner. The quality of the work directly impacts the access to and effectiveness of the health care provided to Veterans, Work involves establishing criteria to measure and/or predict the attainment of program or organizational goals and objectives. The incumbent will ensure that all administrative tasks are handled in a timely and accurate manner. Incumbent must be familiar with all mandatory requirements including any VHA Directive(s) related to VHA Outpatient Scheduling Processes and Procedures. The incumbent must have a mastery of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness. Comprehensive knowledge of the range of 2 administrative laws, policies, regulations and precedents applicable to the administration of eligibility, enrollment, health benefits, means testing, and other programs associated with the Health Benefits and Enrollment section is essential to the effectiveness of the outpatient clinics assigned. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond GS-09. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Health InformaticsManaging Human Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Las Vegas VA Medical Center 6900 North Pecos Road North Las Vegas, NV 89086 US
• Name: Kia Moore
• Phone: 650-493-5000
• Email: [email protected]