Job opening: IT CYBERSECURITY SPECIALIST (CUSTOMER SUPPORT)
Salary: $68 297 - 88 786 per year
Published at: Apr 23 2024
Employment Type: Full-time
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
Duties
You will diagnose and resolve customers reported incidents, problems, and events.
You will install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
You will monitor and report client-level computer system performance.
You will assist in the development and delivery of technical instruction to educate other or meet customer requirements.
Requirements
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- You will be required to obtain and maintain a current valid United States driver’s license.
- This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
- You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
- Must obtain and maintain DoD Directive 8570 Information Assurance Manager (IAM) Level ll certification until superseded by DoD Directive 8140 requirements.
- This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain the credentials as described in SECNAV M-5239.2 for specialty area Technical Support Specialist, level Full Performance within 12 months of appointment.
Qualifications
Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. Qualifying experience at the next lower grade would be demonstrated by:
(1) Administer information technology systems to ensure effective system operation.
(2) Ensure hardware meets system requirements in order to provide information technology capabilities.
(3) Implement, operate, monitor, troubleshoot and/or maintain network systems and associated activities.
This position is within the Work Category-Professional at Work Level-Full Performance, Series 2210 and Grade GG-09.
Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx
Education
At a minimum, all CES employees in the Professional Work Category require a bachelor's degree or equivalent experience. Some groups in this category, however, may have a positive education requirement that cannot be replaced with experience, such as a requirement for a particular type or level of an academic degree.
Contacts
- Address U S MARINE FORCES CYBERSPACE COMMAND
9800 Savage Road
Fort Meade, MD 20755-5810
US
- Name: TERENCE ADAMS
- Email: [email protected]
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