Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to serve as a Highly Qualified Expert for the Office of the Deputy Information Officer.

Duties

The Chief User Experience Officer's (CUXO) role is to help make Air Force software easier for Airmen and Guardian to use in the context of their mission. This will require an inspirational, high-energy leader with experience supporting a wide variety of internal clients, applications and constituencies. This role is both strategic and hands on, requiring knowledge of a wide variety of digital user experience tools and patterns. The CUXO will help Air Force programs achieve measurable results and lead change in the organization via input to levers such as policy and process. Most importantly, the CUXO will help spread an "outside-in" view of designing and optimizing software that lends focus, prioritization, execution and accountability. The incumbent advises the above organizations on how to leverage current and future cutting­ edge technologies not in wide used within the DOD, that facilitate the implementation of a dynamic, ubiquitous learning environment and on-command/on-demand educational models through enhanced performance, with the consistency, reliability, and scalability needed to transform the Command's mission for networked recruitment and life-long learning for Air Force active duty, reserve component, and civilian personnel. The Chief User Experience Officer (CUXO) will help create and drive a user experience culture in the information technology and acquisition organizations. In this position the CUXO will apply several key levers. First, the CUXO will counsel senior leaders in the development, implementation and sustainment of IT/ET and the employment of new IT/ET technologies. Second, the CUXO will define the top down scope of the Air Force's specific Digital User Experience challenges, quantify them where possible and define approaches, tools, etc. to address them. Third, for the most widely used applications, including those that are the responsibility of PEO BES and AETC, where improved UX will have a quantifiable widespread benefit, the CUXO will advise and directly influence those programs with the goal to assist their results from a UX perspective. Fourth, for experiences controlled by PEO BES and AETC that consist of Airman and Guardian interactions with multiple applications, the CUXO will serve as a facilitator among the relevant programs to assist in identifying gaps and closing them. Fifth, with a focus on PEO BES and AETC, the CUXO will lead the development of core infrastructure that will help IT programs improve the UX of all digital applications. Specific duties and responsibilities for PEO BES and AETC include: Counsel senior leaders in the development, implementation, and sustainment of required IT/ET programs and investments needed to maximize operations within PEO BES and AETC's AOR, recommending the most beneficial implementation through application of system analysis, enterprise IT/ET architecture, and employment of new IT/ET technologies. Define top down scope of the digital user experience challenges and how to address them: Conduct high level meta-analysis of the current state of digital user experience Develop and enterprise understanding of the most critical digital user experience touchpoint, journeys and gaps Document and communicate the "case" for change as applicable Serve key software programs as advisor and facilitator For the most widely used applications, directly influence the overall Airman and Guardian experience: Serve as advisor and facilitator to the specific program managers, specifically to.. Improve the digital experience as needed and applicable Identify pain points and other opportunities via synthesis of data from multiple areas Implement digital user experience approaches, processes, tools, patterns, etc. For experiences that touch multiple systems serve as the "bridge" to identify opportunities to improve user experience and then close the gaps: Identify the most common user journeys that involve interactions with multiple systems Analyze these experiences via applicable methods to identify pain points and opportunities Facilitate collaboration across programs to achieve measurable results via the improved end-to-­end user experience Develop and implement core infrastructure to improve the UX of all digital applications, including measurement, standards, tools, policies and other guidance, to include establishing a system/process to track digital user experience over time and identify both progress and issues.

Requirements

• U.S. citizenship is required
• Males must be registered for Selective Service, see www.sss.gov
• Selected candidate must file a Executive Personnel Financial Disclosure Report (OGE Form 278) in accordance with the Ethics in Government Act of 1978
• Position has been designated Critical-Sensitive and the selectee must have or be able to obtain a Top Secret clearance
• Drug testing designated position. The incumbent is subject to random testing for drug use IAW Exec. Order 12564, dated 14 Sep 86. Position requires that the incumbent sign a Drug Testing letter and pass urinalysis testing prior to appointment.
• Position may be subject to the post-government employment restrictions of Sections 207(a) and (f) of Title 18, United States Code.
• Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants.

Qualifications

Eligibility will be based upon a clear showing the applicant has training, education and experience of the scope and quality sufficient to effectively carry-out the duties of the position. This is a Highly Qualified Expert appointed to bring enlightened thinking and innovation to advance the Department's national security mission. HQEs are a temporary infusion of talent and provide non-permanent support for short-term endeavors. HQEs contribute in a variety of occupational fields, such as soft and hard sciences, engineering, technology, human resources, business, transformation, education, medicine, languages, and logistics. HQEs may be hired to mentor, lead, oversee, direct, manage, and or consult on DoD programs and initiatives, including high profile and fast track assignments. HQEs serve at the pleasure of the Appointing Official and may be terminated at any time. When practicable, they should be given no less than 3-days' advance notice. Additional requirements include: executive-level experience in IT/ET architecture concepts and program management to include emerging technologies not currently in use within the DoD; a high level of personal initiative, creative problem solving skills, and innovative thought; and the ability to present and defend independent positions at the highest levels of government

Education

A bachelor's degree from an accredited institution is desired. A master's or advanced degree from an accredited institution is highly desired.

Contacts

• Address AF Senior Executive Management 1040 Air Force Pentagon Room 4D Washington, DC 20330 US
• Name: Virginia Reynolds
• Phone: 703-695-7677
• Email: [email protected]