See below for important information regarding this job.

Duties

Primary customer facing point of contact for the Order Fulfillment Process. Works with customers to identify their needs, manually process sales or credit orders. Works with Procurement to ensure the sales orders are sourced correctly, resolves billing issues, and solves or coordinates the timely resolution of problems (including through Service Tickets and other means). Analyzes customer financial sales reports for senior leadership briefings and to help answer customer inquiries. Provides the customer with a champion to resolve customer issues encountered while using DLA Energy database systems. Active participant in customer outreach initiatives to educate and assess customer satisfaction. Develops, manages, and modifies manual and automated internal controls to ensure all agreements are fully documented and are in accordance with the justification for the agreement. Responsible for the development and maintenance of documentation for policies and processes required to support auditability and stewardship. Provides support to resolve customer discrepancies, emergency requests, and other support actions.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Energy Fort Belvoir, VA.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements.
• Must be able to obtain and maintain licenses and/or certifications required by the installation, federal, state, and local laws.

Qualifications

To qualify for a Customer Account Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with audit readiness requirements, customer interaction, and pricing nuances at all points of sale Requires substantial knowledge of, and skill and ability to apply and adapt analytical and evaluative methods in performing customer support studies Knowledge of marketing principles and demand planning techniques, as well as of supplier capabilities, is needed in order to support the analysis of customer requirements Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Energy 8725 John J Kingman Rd Fort Belvoir, VA 22060-6222 US
• Name: MATTHEW TODD
• Phone: 717-770-4461
• Email: [email protected]