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Job opening: Information Technology Specialist

Salary: $139 395 - 181 216 per year
Published at: Apr 19 2024
Employment Type: Full-time
Joining the Secret Service, Office of the Chief Information Officer - Information Technology Foresight and Innovation Program will allow you to draw on your technological expertise to maintain and modernize the US Secret Service's Information Technology and Communications infrastructure, as well as enhance interoperability, information sharing, and collaboration capabilities. For definitions of terms found in this announcement, please click here.


The selectee will serve as an Information Technology Specialist in the Office of the Chief Information Officer, Information Technology Foresight and Innovation Program. Typical work assignments include: Prepare project plans, contingency plans, objectives, schedules, assigns tasks, allocates and assigns resources and liaisons with industry. Oversees planning; research, testing and implementing of current and future technology. Evaluate the positive and negative impacts of a variety of technologies (computers, peripheral devices, phones, and tables) prior to acquisition and deployment. Determine the technologies capability to meet agency security policies; scalability and efficiencies gained; and utility in terms of applications or software compatibility. Provide technical expertise and guidance to agency management regarding virtual environments, cloud networks and data architectures, and other agency-wide technology initiatives that impact large end-user populations, multiple-organizations throughout the agency.



Information Technology Basic Requirement: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You qualify for the GS-14 level (starting salary $139,395.00) if you possess one year of specialized experience equivalent to the GS-13 level performing duties such as: guide research and development initiatives that encompass information technology capabilities to produce technical evaluations aimed at fulfilling long-term business objectives; collaborate with cross-functional teams to ensure effective communication and alignment of objectives; monitor technology trends and advancements to provide valuable insights and recommendations that foster a culture of innovation. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current competitive service employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50, "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). You may need to submit more than one SF-50 to comply. Qualifications Must Be Met: The qualification requirements listed above must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.


Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.



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