Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Duties

This Supervisory Information Technology Specialist position is located in Enterprise Support (ES), Information Technology (IT), Application Development Division (ADD), Administration & Customer Relationship (ACR), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Additional duties include but are not limited to: Serves as consultant and SME to program offices, overseeing consulting/advisory service efforts toward ensuring software solutions are cost effective, respond to operational needs, leverage innovative approaches, and are compatible with existing IT systems and architecture. As a recognized expert, applies advanced knowledge of Information Technology (IT) technical principles toward ensuring organizational compliance with published policies and regulations, completion of deadlines, proper execution of functions, and overall efficiency of operations. Conducts within the full-service support and service delivery analysis realm, customer relationship studies of mission, organizations, functions, work processes, methods procedures and other related criteria to clarify, appraise, refine, alter or improve present Customer Relationship Management applications and practices within our customer base. Provides expert guidance and instruction, both internally and externally, to address diverse, complex Information Technology issues. Works with senior management to identify and jointly solve identified problems. Serves as a project manager on major IT projects. Projects involve a wide range of IT systems essential to TSA mission accomplishment. Responsibilities include determining appropriate products or services and defining project scope, requirements, and deliverables. Reviews, modifies, or provides input to project plans; implements project plans to meet objectives; coordinates and integrates project activities; and manages, leads, or administers project resources. Exercises a full range of supervisory and personnel management authorities and responsibilities in directing work of subordinate staff. Coordinates and evaluates subordinates' work to assure balanced workload and timely responses to assigned actions. Gives advice, counsel, or instruction to employees on both work and administrative matters. Develops job descriptions and assigns work to subordinates based on priorities. Determines selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Hears and resolves complaints from assigned personnel and refers unresolved matters to higher authority. Takes disciplinary action when necessary. Defines, plans, and makes assignments, reviews work accomplishments and renders technical advice and guidance on unusual, controversial or complex problems. Supervisory/Managerial duties includes serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; and when required, coordinating with customers outside the immediate organization. Emergency Essential Position: This position is designated as an Emergency Essential (EE) position. This designation requires the employee to remain in a duty status if an emergency arises.

Requirements

Qualifications

To qualify for the SV-K Pay Band (equivalent to GS-15), you must have one year of specialized experience equivalent to the SV-J or GS-14 Pay Band in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position to be filled. Specialize experience is defined as: Implementing and maintaining IT services to manage Applications Development Program administrative operations; Managing, planning and directing a wide range of consultative operations to include procurement/acquisition, budget development and execution, and operational efficiencies; Applying project management and consulting techniques and skills to manage and control all phases of a project lifecycle from concept to implementation. Providing expert advisory services or authoritative policy interpretations on a wide range of highly complex administrative issues to executive level personnel. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Contacts

• Address ES - Information Technology 6595 Springfield Center Dr Springfield, VA 22150 US
• Name: HC ServeU Customer Care
• Email: [email protected]