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Duties

WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service, (TAS), LITC, Grant Operations The following are the duties of this position at the full working level. Reviews and assesses areas of program operations, office guidelines, procedures, systems, and resource allocations, as well as work outcomes and products. Conducts in-depth analyses of project data, work products and activities, requirements, and impact; identifies trends and system failures; and determines specific problem areas and underlying causes. Develops and recommends solutions and modifications to correct deficiencies, including proposals for policy, programmatic, and procedural changes. Collaborates with LITC Program Office management and staff as needed to implement initiatives to ensure the timeliness, quality, and overall effectiveness of program operations. Works with Program Office management and makes recommendations to define the overall goals and objectives of the project. Independently prepares action plans and schedules within the parameters provided for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with program and organizational goals, schedules, and policies. Prepares recommendation for resource requirements to accomplish projects, negotiates with managers of various components to obtain needed resources and support, and makes real-time adjustments as needed. Establishes a system to review, control, and report on project status. Develops and maintains a local tracking process to ensure that work items are accomplished in accordance with established guidelines. Monitors project status and adjusts work plans for project accomplishment. Conducts briefings and prepares comprehensive reports to keep Program Office management advised of project plans and progress and to communicate findings and recommendations. After consultation with the manager, prepares directives, issuances, memoranda, policy statements, and other written guidelines and recommendations relating to the project. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal Service. Specialized experience for this position includes: Experience preparing evaluations for a segment or phase of a broader project or study. Experience using techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives. Experience drafting reports and other substantive guidelines and materials. Experience recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures. Experience performing operational reviews, program evaluations and guidelines pertaining to the effectiveness of program operations. Experience making recommendations and conducting studies of employee/organizational efficiency and productivity. Experience with federal grant management and payment systems, including the ability to input data, extract data via available reports, research specific issues, and download data. OR You may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university. OR 3 full years of progressively higher level graduate education leading to a Ph.D. degree in a related field of study. OR LL.M., if related. OR You may qualify by a combination of experience and education. GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience includes: Experience that demonstrated accomplishment of evaluative and analytical methods to identify and measure accomplishments and progress, revise methods and develop new approaches to information gathering; Experience with project management techniques to plan, schedule, and integrate project objectives and recommendations; mission, organization, work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations. Experience with federal grant methods and techniques to prepare analyses and recommendations and oral communication techniques to present findings and negotiate solutions. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TAS - LITC Program Office 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748