This position is in the Department of Veterans Affairs, Veterans Benefits Administration (VBA) Education Service (EDU). The incumbent serves as a Program Analyst for the Strategic Initiatives and Integration Team on the Program Integration Office Staff, and reports to the Chief, Strategic Initiatives and Integration Team, Education Service.

Duties

Specific duties include: Ensure that the organization's strategic plan, mission, vision, and values are communicated to Education Service staff and integrated into the service's strategies, goals, objectives, work plans and work products and services. Maintain program and administrative reference materials, project files and relevant background documents and make available policies, procedures, and written instructions from the supervisor; maintain current knowledge to answer questions from staff on procedures, policies, directives, etc. Estimate and report to the supervisor or leadership on progress in meeting established milestones and deadlines for completion of assignments, projects, and tasks, and ensure that all team members are aware of and participate in planning for achievement of team goals and objectives. Research, learn and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze, and improve Education Service's effectiveness, efficiency, and work products. Facilitates team or unit processes by working in collaboration with team members or employee to ensure that tasks are completed, that good working relationships among team members and employees are maintained, and that team priorities and goals, needs, and achievements are coordinated with management. Articulates and communicates to the team the assignment, project, and problem to be solved, and actionable. Makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishments of assigned team tasks; and ensures the proper employees have integral role in developing the final product. Serve as technical advisor in matters, issues, and questions pertaining to customer and employee experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery. Design and undertake management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds. Studies are typically designed to provide information that assists management in the agency's diverse program areas, improve program delivery, and identify actual or potential problem areas impacting program operations and customer experience in the short and long term. Work with stakeholders across organizations, functions, and levels to build understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through innovative methods. This could include designing surveys, conducting interviews, focus groups, usability test session, secondary research, observational studies, etc. Review, evaluate, distill, and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy. Plan and facilitate workshops, meetings and/or other interactive sessions to gather feedback and insight from key customers and stakeholders. Document, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos, experiences, and exhibits. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13. Work Schedule: Full time, Monday through Friday, 8 am - 4 pm Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. NOTE: This is not a remote position. This position will be located at a duty station in either Atlanta, GA, Buffalo, NY, Muskogee, OK, or Washington, DC. The selectee must physically report to the local regional office in one of these locations as the official duty station on a routine basis. Current employees of the St. Louis Regional Office and AC&L employees are eligible to apply and remain at their current duty location. Telework for this position is available per agency and program policy. Position Description/PD#: Management and Program Analyst (SI&I); GS-09 39204-A, GS-11 39203-A, GS-12 39202-A, GS-13 39201-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:04/22/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. GS-09: 52 weeks at the GS-07 level. GS-11: 52 weeks at the GS-09 level. GS-12: 52 weeks at the GS-11 level. GS-13: 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: Experience in conducting studies of work processes and procedures; identifying problems; making tentative recommendations for problem resolution; reviewing reports and studies to ensure that user requirements are met. Education Substitution: A Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. NOTE: You must submit a copy of your transcripts with your application. GS-11 Grade Level: Specialized Experience: Implementing development plans that is in line with Education Service goals and benchmarks, providing Education Service employees with the latest technology and training tools for teaching, learning and career leadership development. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcripts (official or unofficial) must be submitted when using any part of education to qualify. GS-12 Grade Level: Specialized Experience: Project development management, strategic planning, researching, and reporting, building partnerships and analyzing pertinent laws. Education Substitution: No educational substitute at the GS-12 grade level. GS-13 Grade Level: Specialized Experience: Project development management, strategic planning, researching, and reporting, building partnerships and analyzing pertinent laws; making sound recommendations (either oral or written briefs) to senior leadership; determining the impact of laws, policy, or procedures; participating in special projects; preparing briefing materials, letters, spreadsheets, and other ad hoc correspondence. Education Substitution: No educational substitute at the GS-13 grade level Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Krystal Boyd
• Phone: 410-230-4400
• Email: [email protected]