The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is located in the Service Desk Services, Office of Information Technology Operations (OITO), Office of Chief Information Officer (OCIO), Under Secretary for Finance and Administration/Chief Financial Officer.

Duties

The Information Technology Specialist (CUSTSPT) is responsible for supervising Tier 1 customer service and technical support for users, globally.

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.
• May need to complete a supervisory probationary period of 18 months.

Qualifications

Experience: You qualify for this position if you possess one year of specialized experience equivalent to at least the GS-13 level in the Federal Service.  For this position, specialized experience is defined as leading and managing IT Service Desk systems, projects, activities, and initiatives; technical experience in the management, installation, configuration, troubleshooting and maintenance of agency hardware, software, systems, and networks; Desktop and telecommunications technology.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.In addition to meeting the Specialized Experience above for all positions individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail:  Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government).  Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement.  Effectively manages customer relationships. Oral Communication:  Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed.  Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience.  Facilitates an open exchange of ideas to ensure all group input is considered.  Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. In the Basic requirement questions section below you will have an opportunity to prepare narrative relating to your IT experience which demonstrates each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving).

Education

There is no education substitution at this grade level.

Contacts

• Address SMITHSONIAN Office of Human Resources POB 37012, 600 Maryland Avenue, MRC 517 Suite 5060 Washington, District of Columbia 20013-7012 United States
• Name: Baaba Yanney
• Phone: 202-633-6342
• Email: [email protected]