Job opening: Immigration Services Analyst
Salary: $39 576 - 90 647 per year
Published at: Apr 12 2024
Employment Type: Full-time
This position is located in the Service Center Operations Directorate, Center Operations and Records Division (CORD).
As an Immigration Services Analyst,you will provide support to both the operational and administrative functions within USCIS; assist in planning management programs/activities impacting Service Center activities and operations; assist in implementing management information systems.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Organize information and data into a usable format to convey data innovatively and creatively in a manner that is presented to a wide variety of audiences in graphs, charts, on the ECN using SharePoint, spreadsheets, tableau, dashboards, and more.
Prioritize own workload (set well-defined and realistic goals). Identify issues that may affect task completion deadlines and communicate with supervisor and customers deadline revisions. Research relevant sources to gather supporting information.
Communicate technical concepts of data, analysis, and interpretation in simple, plain language terms for a variety of audiences. Draft documents including operating procedures, training materials, job aids, or management reports.
Supports COTR functions to ensure compliance with the contract and Statement of Work. Monitors and evaluates the contractor quality control programs through inspections, contractor production reports, and customer feedback forms.
Identifies trends and recommends the need for clarification to, and development of, procedures, information, and training to ensure proper application of benefits and Standard Operating Procedures.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/22/2024.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/22/2024.
BASED ON THE NEEDS OF THE HIRING OFFICE, THIS POSITION MAY BE ELIGIBLE FOR EPISODIC TELEWORK ONLY.
The selected candidate(s) will physically report to the duty location they choose within the questionnaire section of the application package.
Texas Service Center (Irving, TX)
Nebraska Service Center (Lincoln, NE)
California Service Center (Laguna Niguel, CA)
Vermont Service Center (Essex Junction, VT)
GS-05: You qualify at the GS-05 level if you possess three (3) years of general experience, one (1) year of which was equivalent to at least the GS-04 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Analyzing problems, gathering pertinent data and recognizing solutions;
Planning and organizing work to ensure timely completion;
Communicating clearly, both orally and in writing and providing excellent customer service.
OR
You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Gathering data and applying analytical techniques for incorporation into reports;
Resolving issues relating to practices and procedures, organizational structure, and/or work processes;
Compiling and presenting data orally and/or in writing; Interpreting and applying regulations and/or policies.
OR
You may substitute successful completion of one year of fulltime graduate education for the experience required at the GS-07 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours.
OR
You may also substitute superior academic achievement for the experience required at the GS-07 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with either: (1) class standing in the upper third of a graduating class or major subdivision; or, (2) a grade point average of 3.0 or higher on a 4.0 scale based on four (4) years of education or the final two (2) years; or, (3) a grade point average of 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two (2) years of the curriculum; or, (4) membership in a national scholastic honor society.
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Researching official documents and systems data to form the basis for operational studies;
Compiling and charting statistical data to identify trends and opportunities for improvement;
Consolidating and analyzing data for incorporation into final reports;
Verifying data for accuracy, and recommending appropriate corrective action.
OR
You may substitute successful completion of a Master's or equivalent graduate degree or at least two (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. in a field related to the work of this position.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/22/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
