Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Division, located in Miami, FL.

Duties

In this position you will serve as a Supervisory Mission Support Specialist, providing services in direct support of operational programs. The incumbent plans, directs, coordinates and supervises a staff charged with responsibility for providing and obtaining a full range of mission support services. Services provided include, but are not limited to, management analysis, personnel management, financial management, office services and systems support. This position starts at a salary of $110,137.00 (GS-13, Step 1) to $143,181.00 (GS-13, Step 10) with promotion potential to $143,181 (GS-13 Step 10). Major duties for this position include, but are not limited to: Serving as a supervisor to a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations, or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Providing complex administrative services, including, but not limited to, management and information systems, budget, finance, procurement, human capital, fleet, property, records management procedures, self-inspections, health and safety. Establishing and carrying out specific action plans or accomplishing short term goals and objectives. Developing and prescribing procedures and techniques and furnishing policy guidance to subordinates, assigning and explaining work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity. Devising new methods or procedures for accomplishing work to solve productivity problems. Coordinating with other organization supervisors and peers to establish unit objectives, goals, priorities and deadlines and formulate plans to meet substantial changes in workload.

Requirements

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Communicating orally and in writing to persuade, negotiate, and resolve issues where parties have strongly held conflicting points of view, where mission requirements and resources are not in balance, and where the needs of CBP, Congress, and various publics often are in contention. Managing an organization to accomplish work through a group of assigned employees and to organize thorough and professional efforts to meet established and anticipated program needs. Providing expert advice on organizational structure, operations, and procedures used to garner support and endorsement from leaders of other organizational entities for ideas and policies. Assuring equity of performance standards and rating techniques employed by subordinate supervisors in the assessment of subordinates. Making decisions on work problems presented by subordinate supervisors or team leaders. Evaluating subordinate supervisors or team leaders and being the reviewing official on evaluation of non-supervisory employees related by subordinate supervisors. Hearing and resolving group grievances and serious employee complaints. Reviewing and approving serious disciplinary action involving non-supervisory subordinates. Setting priorities and schedules for completion and assigning work to direct reports. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/17/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Field Operations Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]