PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, Payment and Print Solutions Division. As a Management and Program Analyst, you will serve and support the Payment Automation Manager (PAM) and legacy mainframe payment process.

Duties

As a Management and Program Analyst, you will: Provide recommendations for improving methods, and procedures for work projects, including records, communications, directives, forms, files, documentation, and automating work processes applying established or recommending new approaches. Analyze, evaluate, and/or improve, and report on the effectiveness and results of customer support and program operations in meeting established goals and objectives. Evaluate new and evolving payment processes, procedures, and customer needs, as well as making recommendations for improvement in accordance with FS rules, regulations, policies, guidance, and security requirements; moreover, consideration is given to new legislation or Agency policies. Provide objectively based information affecting major operational and customer support aspects of this mission-oriented payment program. Develop new or modified work methods, guidelines, management processes and procedures on a program or process basis.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized Experience for this position includes ALL of the following: -Performing various program analysis and research techniques; AND -Providing recommendations to improve part of a process; AND -Presenting analytical findings clearly both verbally and in writing; AND -Assisting customers with information and issue resolution. OR You may substitute education for general or specialized experience as follows: A Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher-level graduate education leading to such a degree, OR LL.M., if related, in an accredited college or university. OR You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.

Education

This job does not have an education qualification requirement.

Contacts

• Address Payment and Print Solutions Division 200 Third Street Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]