The Southern Arizona VA Health Care System is currently recruiting one Supervisory HSS (Chief, Organizational Experience) for the Assistant Director's Office in Tucson, AZ. The incumbent is provides leadership and has the full responsibility for the comprehensive monitoring of the planning, coordination, and implementation of high-reliability, patient­ centered care, patient experience, and employee experience activities, committees and councils and other programs across the health care system.

Duties

Duties include but are not limited to the following: Perform a variety of senior level analytical, planning, evaluation, and advisory work which serve as precedents for others. Establish and maintain good relations with various civic and professional groups, service organizations, accrediting agencies, volunteer worker groups, news media, and the community at large, congressional offices, tribal government, as well as individual contacts with patients, visitors, and individuals in the community. Remain aware of available resources (personnel, space, equipment, and money) and establish priorities for distributing these resources based on programmatic needs. Empower employees with the tools and leeway to resolve service failures as close to the original point of service as possible and appropriate. Participate in public speaking engagements, meetings, and public relations events and directs the media relations for the programs administered. Develop and maintain a reliable and responsive system to ensure that complaints and inquiries are appropriately received and resolved and that the sources of complaints of a recurring nature are investigated. Demonstrate extensive knowledge of specialized administrative requirements of healthcare delivery systems, clinical practices, procedures, standards to be able to work closely with the Health Care System's Executive Leadership Team and provide leadership for the entire healthcare delivery system. Recommend selections, promotions, status changes, awards, disciplinary actions, and separations for subordinate service chiefs. Collect and utilize information gathered from the data and tools to inform decision making, identify priority areas and opportunities for improvement, and communicate to internal and external stakeholders. Exercise significant responsibilities in dealing with officials of other organizational services and sections as required. Develop and execute organizational goals and objectives for the Patient/Employee Experience and Customer Service with the system that complements the goals and strategic plan for the facility, VISN, and VHA. Direct the planning and implementation of Patient Experience, Employee Experience and Customer Service programs incorporating National rollout of Patient Centered Care and Centers for Innovation throughout the HCS. Ensure that quality health care and administrative services are provided promptly, courteously, and with compassionate understanding of Veterans' needs and/or the needs of those responsible for their care. Perform long-range programmatic plans, goals, objectives, and milestones and evaluates the effectiveness of programs conducted throughout the HCS. Promote a patient and family focus within the facility by educating, mentoring, consulting, and collaborating with a cross-section of departments and staff. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health Systems Specialist (Chief, Organizational Experience)/PD13832O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Health System Administration Series, 0671 Individual Occupational Requirements (IOR): Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the TIG and IOR you must also meet: GS-13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of an expert analyst who has mastered the application of a wide range of qualitative and/or quantitative methods for assessment and improvement of program effectiveness or the improvement of complex management processes and systems within the health care system. Requires comprehensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of Veterans' health care. This includes knowledge of Veterans Health Administration and Veterans Administration program goals and objectives, the sequence and timing of key program events and milestones, and methods of relationships with other programs and key administrative support functions within the Veterans Administration or in other agencies. Preferred Experience: None You will be rated on the following Competencies for this position: Employee DevelopmentInterpersonal SkillsLeadershipPartneringVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Tucson VA Medical Center 3601 South Sixth Avenue Tucson, AZ 85723 US
• Name: Mark Van Huss
• Phone: (808) 336-1335
• Email: [email protected]