This position is in the Veterans Benefits Administration (VBA), Office of Policy and Oversight (OPO), Outreach, Transition and Economic Development (OTED), Training, Policy & Procedures, and Business Applications (TPPBA) Division.

Duties

Specific duties include: Administration and Implementation Develops training and learning modules regarding regulations, policies, procedures, and/or instructions at an expert level. Serves as a primary source for inter- and intra-business unit communications. Completes necessary evaluation, and analysis of VA programs. Develops strategy and short and long-term plans implements key resources and business application tools in the business unit's area of control. Makes independent technical and administrative decisions regarding program areas of control. Develops and communicates actionable insights, deficiency findings, trends, and recommendations to key decision makers. Facilitates meetings and trainings regarding pertinent topics to audiences of varying levels. Data Analytics and Reporting Collects and manages data (including but not limited to performance and trend data) on a national and station-level recurrent basis. Assesses and recommends procedures, programs, and tools for the collection of such data for the purposes of qualitative and quantitative analyses on customer interactions and station improvements. Creates appropriate data visualization tools appropriate for the audience and project. Conducts and/or direct studies, analyze findings and make recommendations on VBA's program operations in contact center environments (call centers and in-person/virtual public contact). Define and develop implementation plans for activation of associated projects, assuring logistical and cost-benefits issues are fully addressed. Identifies realized and potential risks and problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance, or other factors that affect program management and operations. Based on analyses and evaluation of these factors, present conclusions and recommend appropriate changes to the objectives of VBA programs to operate and management officials for use in ensuring efficiency, economy, and balance in the development and execution of the operating programs Measures progress in meeting established standards and goals and determine the soundness of objectives. Establishes targets in VA and VBA performance plans and reports. Maintains and track progress and outcomes in station performance toward established national and station-level goals and report monthly and fiscal year-to-date performance updates as requested by VA and VBA offices. Researches, learns, and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze, and improves team effectiveness, efficiency, and work products. Serves as an expert and close advisor to the management team and presents perspectives from across the agency to fulfill mission requirements. Provides consultative advice and guidance in the formulation and development of highly complex, controversial, a Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11/GS-12/GS-13. Work Schedule: Full time, Monday through Friday 8:00am-4:30pm Compressed/Flexible: Available. Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Training); GS-0343-11, PD# 41644-A; GS-0343-12, PD# 41645-A; GS-0343-13, PD# 41646-A Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:04/09/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-11 position, you must have served 52 weeks at the GS-09 level. For a GS-12 position, you must have served 52 weeks at the GS-11 level. For a GS-13 position, you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-09). Specialized Experience is defined as experience applying analytical and evaluative techniques, and pertinent agency regulations, policies and precedents to conduct detailed analysis of complex issues, work functions or work processes. Interviewing stakeholders and providing relevant information to members of the public regarding VA benefits and services. OR, Education Substitution: GS-11 ONLY- Education: Applicants may substitute education for the required experience for the GS-0343-11 grade level. To qualify based on education for this grade level you must have the following: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR, GS-11 ONLY -Combination: Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 18 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position GS-12 Grade Level: Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-11 level) in the normal line of progression for the position. Specialized Experience is defined as experience diagnosing problems within the organization and implementing plans and means to make improvements and/or implement change; or experience developing the design of business processes, systems, technology, and/or job roles for a division within a VA Office. Performing analytical studies of a variety of complex procedures designed to improve the effectiveness of the business line. Communicating briefings or status/staff reports that influence and/or persuade managers to accept and implement those findings and recommendations; analyzing performance improvement data to measure the effectiveness of the performance improvement program. Developing and delivering technical training manuals and materials suitable for delivery to a nationwide audience. Presenting and facilitating training on procedures and systems to audiences with varying levels of understanding. Understanding of the of laws, regulations, and procedures governing VA benefits programs. GS-13 Grade Level: Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-12 level) in the normal line of progression for the position. Specialized experience includes expert knowledge of wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. Experience providing forecasts and the ability to estimate program requirements using special reports, statistical and graphical analysis, project summaries from schedules, flow charting, review of work methods, evaluation of obligation and expenditure rates, cost analysis, etc. Reviews program surveys, special studies, project reviews, literature searches, fact finding, etc. to identify trends, problem areas, inefficiencies and inconsistencies in operations. Leading teams during long-term projects with multiple intra-department contacts. knowledge of laws, regulations, and procedures governing VA benefits programs. Understanding of the of laws, regulations, and procedures governing VA benefits programs. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary and involves use of a personal computer; a degree of manual dexterity and visual acuity sufficient to use these tools is required. Occasional standing, bending, walking, and stooping are also necessary. Some slight physical effort is required in that incumbent lifts and carries books, laptop, tiles, and similar items. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Kira Harris
• Phone: (410) 230-4400
• Email: [email protected]