Serves as an IT Specialist in the Langley Office of the Chief Information Offer (OCIO) located in Hampton, VA. You will serve as a liaison for service integration, customer relationship management, and end user Subject Matter Expert for implementation of OCIO initiatives and requirements. You will work with service providers and represent customer needs and requirements for Enterprise services to help create and deploy effective IT solutions.

Duties

Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Makes decisions or recommendations that significantly influence important agency IT policies or programs. Develops and interpret policies, procedures, and strategies governing the planning and delivery of Information Technology services throughout the agency. Analyzes specific problem areas pertaining to operational complexities and determining viable solutions to system redesign, modifications to existing Information Technology services, or changes to procedures for the Agency. Coordinates with IT customers and stakeholders to identify improvements opportunities and coordinates with technical leads across all IT service delivery organizations to develop ways to provide service improvement for the Center and Agency. Works with NASA customers, IT support contractors, and OCIO technical leads across OCIO to ensure customer requirements are met given available budget and time constraints. Researches and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve products and services. Provides written and oral communication techniques sufficient to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• If selected, you will be required to complete a financial disclosure statement.
• Selectee(s) will be required to work onsite at the duty location.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Participating in complex IT projects that involve multiple parties, customer engagement, IT requirements, implementation, and ensuring effective IT interaction with customers; Formulating technical IT needs and requirements of your organization to advance initiatives and improve the accessibility/usability of Information Technology capabilities; Providing technical advice on a broad range of IT and cybersecurity capabilities, guidance, and recommendations to management and technical specialists on critical IT issues; AND If you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address Langley Research Center 1 NASA Dr Hampton, VA 23666 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]