The Transcription Program Specialist (TPS) works within the Support Services Division (SSD) of the San Diego VBA Regional Office (SDRO) and is responsible for supporting Management and the Supervisory Office Assistant.

Duties

The Major Duties of the Program Specialist are not limited to: Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO). Conducts quality assurance reviews of final transcripts produced by NTC. Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements. Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards. Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs. The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms. Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-Time. Monday through Friday, 7:00AM to 3:30PM. Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Remote: This is not a remote position. Position Description/PD#: Program Specialist , 38200-0, 38201-0. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/05/2024. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 7/9 (or higher) and the promotion potential of your current position must be at least GS- 9. And, 1. TIME IN GRADE REQUIREMENT: You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes." purposes. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. 2. MINIMUM QUALIFICATIONS: In addition to the Time In Grade Requirement, all applicants must meet the minimum qualification requirements as described below: SPECIALIZED EXPERIENCE: You may qualify based on your experience as described below: GS-7: Specialized experience is defined as experience in a wide range of medical or legal transcriptions. This experience should document experience researching legal and/or medical terminology, and experience drafting documents with proper grammar, punctuation, spelling and the proper format for different types of hearings being transcribed. GS-9: In addition to the skills for the GS-07 level, specialized experience for the GS-09 must document experience in the performance of program analysis and evaluation to meet goals, and experience conducting quality assurance reviews. OR, Education: For GS-07, you must have at least 1 full year of graduate level education, or have earned superior academic achievement in your bachelor's degree. For GS-09, you must have master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond graduate level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address San Diego VA Regional Benefit Office 8810 Rio San Diego Drive San Diego, CA 92108 US
• Name: Victoria Thompson
• Email: [email protected]