This position serves as Chief of the End User Services Branch in the Office of Information Technology, Executive Office of United States Trustees, United States Trustee Program, a major component of the Department of Justice. This position is located in Washington, D.C.

Duties

Are you interested in a rewarding and challenging career? Join the U.S. Department of Justice! As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. This vacancy will be filled using the Office of Personnel Management's Direct-Hire Authority. Veterans' preference and traditional rating and ranking of applicants do not apply to positions filled under this announcement. For more information on OPM's authorization of Direct Hire Authority, please visit, http://archive.opm.gov/DirectHire/. The End User Services Branch provides support for complex user issues that cannot be resolved by USTP's Help Desk contract support team. The group provides high-performing service support functions, including the IT Service Desk, comprising desktop support, VIP support, mobile devices, and laptop imaging. The Branch Chief serves as a program manager, overseeing a series of ongoing projects in these different areas of specific expertise. The group assures high level of customer service, identifies new training solutions, and incorporates new technology and tasks as appropriate. The group applies information security/information assurance policies, principles, and practices in the delivery of customer support services. As a Supervisory Information Technology Specialist (INFOSEC) GS - 2210 - 15, your typical work assignments may include the following: Identify and implement ways to improve productions and increase the quality of the work. Provide technical advice and assistance to resolve problems. Ensure the application of information security/information assurance policies, principles, and practices in the delivery of support services. Research, evaluate, and provide feedback on problematic trends. Oversee the provision of end-user services such as device support, desktop infrastructure, application delivery, and change management. Ensure direct reports receive and implement information security and cybersecurity directives.

Requirements

• Must be a U.S. Citizen or National
• Must complete a Background Investigation to include drug testing
• Selective Service Registration is required, as applicable
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.

Qualifications

To qualify for the position of Supervisory Information Technology Specialist (INFOSEC) at (GS-2210-15), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade. Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: One year of specialized experience equivalent to the GS-14 grade level or pay band in the Federal service or equivalent experience in the private or public sector overseeing, planning, developing, coordinating, and implementing mission-critical IT services and systems. OPM Individual Occupational Requirements - https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ You MUST meet all qualification requirements by the closing date of this announcement. YOUR RESUME MUST support your responses to the online questionnaire. Failure to provide support may result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. ***Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.***

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see www.ed.gov.

OR

Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

All documentation must be in English or include an English translation. https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Executive Office for US Trustees JMD Human Resources 2 Constitution Square 145 N Street NE Washington, DC 20530 US
• Name: Randall Williams
• Email: [email protected]