The incumbent serves as a Management Analyst in the National Call Center (NCC)/ Regional call Center (RCC) of the VA Regional Office. The position provides program, administrative, technical, analytical, and management support to the Chief and Assistant Chief, as well as other staff members. A management analyst is needed to ensure that the division runs efficiently and that all program, management, and administrative tasks and responses to inquiries are handled appropriately and promptly.

Duties

Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the National / Regional Call Center's operations. Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented. Prepares graphs, charts, and other audio-visual displays depicting NCC / RCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO. Reviews, analyzes and evaluates reports and statistics to advise on trends, out of-line situations, and anticipated needs. Coordinates incoming data from a variety of sources. Coordinates the review process of all incoming and outgoing deliverable from the NCC / RCC. Reviews documents, reports, and/or applications for omissions and inconsistencies. Participate in the composition of complex correspondence or other written work for external, high-level officials. Independently identifies and performs special studies to assure compliance with directives and quality standards. Serves as liaison between the NCC / RCC, OFO, BAS and any outside organizations.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

Applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: Evaluating programs and their functions; Recommending improvements in procedures, work methods, and/or organizations and; Implementing changes to programs/business lines. Or Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related Or Combining Education and Experience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address
• Name: Ayesha Kelly
• Phone: 726-209-4429
• Email: [email protected]