This position oversees all Work and Family Life (WFL) services within Navy Region Southwest (NRSW) N91/Fleet and Family Support Programs (FFSP). This includes oversight of training, policies, and procedures related to deployment programs, relocation assistance, personal financial management, Exceptional Family Member Program support, transition assistance, family employment readiness, life skills/resiliency training, resource referral programs, and Ready Navy/crisis response.

Duties

Administrative management duties comprise 30% of incumbent's time and include but are not limited to: Serves as primary technical advisor to the FFSP Regional PM regarding WFL services within the region. Consults and collaborates with the Regional FFSP PM on policy interpretation and implementation for all WFL services within the region, ensuring regional and local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws. Reviews directives from higher authority to determine potential impact on the organization. Develops standardized regional plans, policies, and procedures for the delivery of WFL services. Establishes internal administrative procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures, in order to increase the general now of information and overcome bottlenecks in the administrative process. Uses standard approaches to perform a variety of duties related to regional WFL services involving administrative or support issues. Resources Management duties comprise 20% of incumbent's time and include but are not limited to: Provides input and justifications in support of the development and management of the Regional FFSP WFL services budget, which may include contract funds. Identifies through data collection and consultation with the Site Managers, the Regional Education Services Consultant (ESC}, and the Regional Counseling and Advocacy Coordinator (CAC), WFL services resource requirements, and recommends allocation of resources for Regional WFL services, providing appropriate and timely feedback to the Regional PM. Assists the Regional PM with long range financial planning. General (includes but not limited to): Provides consultation and collaboration with the Regional ESC to address Regional and installation WFL issues, other Regional Program Managers (e.g., Personal Property, Personnel Support Detachment, Career Counselors, Chamber of Commerce, Department of Labor, Veteran's Affairs, etc.) to address community support issues, and other Regional FFSP WFL Consultants to address installation service delivery and WFL needs and issues across regions. Drives from one installation to another to provide advice/guidance and administrative functions. Serves as technical consultant for all installation WFL Managers. Provides consultation, collaboration, and technical assistance to WLF Managers to address base program operations and service delivery issues. Observes and evaluates work performance and reports results to Site Manager/Installation Commanding Officer and Regional Program Manager. Participates in the development of regional formal and informal needs assessment tools in order to detem1ine command, Service Member and family needs. Assists with focus groups and survey development to ensure that all WFL issues are addressed. Receives and reviews customer feedback tools and utilizes them for program improvement. Ensures the successful completion of the customer feedback loop by developing and tracking a regional process of collection, evaluation, and implementation of feedback collected through needs assessment and survey tools. Researches and resolves customer complaints. Collects, monitors, and assesses technical data related to regional WFL services, creates statistical reports, and analyzes trends. Conducts research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis utilizing standard analytical techniques and develops reports and presentations. Participates in regular meetings with management to address management support issues as they relate to WFL services, including financial, administrative, and human resource issues, to resolve problems, and provide recommendations to achieve improvements or cost efficiencies.

Requirements

• Must be able to obtain and maintain a Secret Security Clearance.
• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must have or be able to obtain and maintain a current driver's license.
• This position is emergency-essential (E-E). In the event of a crisis situation, must continue to perform the E-E duties until relieved by proper authority. The incumbent or the designated alternate may be required to take part in readiness exercises.
• This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position is designated "key."

Qualifications

Knowledge of the professional methods necessary to counter any inherent psychological and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance, and command readiness. Knowledge of the Navy's organization, mission, and lifestyle. Knowledge of the oversight and provisions of WFL services including the Transition Assistance, Relocation Assistance, Spouse Career/Employment Assistance, and Personal Financial Management services. Knowledge of analytical and evaluative methods and a thorough understanding of how regulations and programs are administered in order to apply measurement standards. Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which impact the achievement of Navy program goals and objectives. Knowledge of the Public Laws, Department of Defense (DoD) directives, Secretary of the Navy (SECNAV) and Office of the Chief of Naval Operations (OPNAV) instructions that directs the programs making up the array of WFL services. Knowledge of the military lifestyle and military community support programs, Knowledge of FFSP mission functions, policies and procedures; mission requirements, program goals and objective. Knowledge of the theory and principles of management including administrative practices and procedures. Knowledge of a variety of Navy administrative and resource management policies, procedures and regulations related to budget/financial management, property management, and administrative policies. Skill in applying analytical and evaluative techniques to the identification, consideration, resolution of issues or problems of a procedural or factual nature. Skill in written and oral communication sufficient to prepare and present findings and recommend solutions; compose a variety of correspondence, budget justifications/requests, instructions, responses to complaints/inquiries and other materials. Skill in conducting interviews with management and employees to obtain or exchange information about work objectives, processes, procedures and policies. Ability to use qualitative and quantitative analytical techniques. Ability to communicate effectively both orally and in writing.

Education

N/A

Contacts

• Address NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Kristel Sassady
• Phone: 619-705-5938
• Email: [email protected]