***Each of the following essay competencies address the Mandatory Technical Qualifications (MTQs). Your responses are required for each of these MTQs.***
MTQ 1. Experience establishing enterprise architecture information technology systems Please include in-depth knowledge and thorough comprehension of enterprise architecture that ensures systems interoperability; effective utilization of equipment and resources; state of the art technology and equipment processes such as cloud services, ensures effective information security, internal controls, and privacy controls.
MTQ 2. Experience with providing continuous IT services to system users Please include demonstrated experience assembling and directing an IT organization that provides quality continuous services to its users , both on-site and through remote access. Experience providing enhanced access to government information and services in a manner that is consistent with laws regarding protection of personal privacy, national security records retention, access for person with disabilities, E-Government Act, and other relevant laws. Experience with the development of agency corporate web-sites. Experience in the development and/or modification of IT systems during periods of building and modernization.
MTQ 3. Knowledge and experience with Federal acquisition regulations and contract management Please include experience in preparing statements of work and developing criteria for evaluating bids. Experience in preparing cost-benefit analysis for justification in the use of contract personnel. Experience in directing and monitoring contractor performance. Experience with effective vendor communication and establishing system accountability standards.
MTQ 4. Experience managing technical and administrative matters in a Federal agency or organizational entity Please include experience managing technical staff, including developing and maintaining skills of the workforce, addressing performance shortfalls, resolving conflicts and poor morale, or other organizational climate issues. Experience in recruiting and retention of shortage category human resources, such as in the information technology sector. Experience in dealing with labor-management relations issues. Experience in the development and issuance of IT policy and procedures. Experience developing and justifying a budget for IT resources.
Individuals must have IT-related experience demonstrating proficiency in each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
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