This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the SUPERVISION/MANAGEMENT Work Category at the EXPERT Work Level within the CES Occupational Structure. It is located in the DISA J6 Endpoint & Global Services/J66 (GL6).

Duties

Serves at the Directorate level in J6 - Endpoint and Customer Service as the J66 Enterprise Customer Service Chief. Tasked with partnering with and advocating for customers on all IT-related issues until they are resolved. Manages, monitors, and maintains IT applications, infrastructure, and services. Supports customer requirements through the development, testing, and validation of application and service solutions. Provides VIP and customer support assistance and is responsible for for all aspects of customer relationship management and service level management. Primary duties include extensive coordination and collaboration with J6 staff, including senior leadership; and external customer staff. Primary duties include coordination with high-level leadership within customer organizations throughout the Pentagon, National Capital Region (NCR) and beyond. Serves as a senior adviser regarding all service level management functions that support the delivery of IT services to Pentagon tenants and other DoD and non-DoD organizations throughout the world. Provides recommendations regarding future direction for improving business processes, organizational structures, developing concepts impacting long and short-term policy, goals, objectives, and methods to achieve them. Assures excellence in J6 customer service by application of knowledge and competence in the principal areas of J6 products and services. Assures excellence in customer relationship management, incident management, customer-facing service delivery, communications, and training.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Office of Government Ethics (OGE) confidential financial disclosure form 450 is required for this position.
• This is a drug testing position.
• Must be able to obtain/maintain Top Secret/SCI security clearance.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-15, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: experience directing programs covering a range of information technology disciplines, systems, and applications; and manages, monitors, and maintains IT applications, infrastructure, and services; supports customer requirements through the development, testing, and validation of application and service solutions; and provides VIP and customer support assistance. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-15 grade level

Contacts

• Address
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]