About the Position: This is a Medical Support Assistant (Office Automation) position located at Brooke Army Medical Center. This is a Direct Hire Solicitation

Duties

Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting. Enters, manipulates and/or retrieves information and data from automated systems. Schedule appropriate patient appointments manually and/or in CHCS. Coordinates and/or schedules patient appointments with other clinics or specialties. Receive patients and visitors as the initial point of contact, in person or telephonically. Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level. Records and relays messages and/or redirect calls. Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Respond to emergency calls and notifies emergency medical personnel. Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities. Type routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• May be required to work overtime, weekends, holidays and evenings.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/ or specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes performing clerical duties which include scheduling appointments, maintaining patient records, and using office automation. OR Education: Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Education must have been obtained from an accredited program recognized by the U.S. Department of Education at the time the degree was obtained.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DB DHA SAN ANTONIO MKT-BROOKE AMC DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk