See below for important information regarding this job.

Duties

If selected at the GS-11 level, the below responsibilities will be performed in a developmental capacity. Works with DLA Distribution, Inventory Control Point (ICPs), DLA Supply Centers, and customers to resolve unusual and complex customer problems and recommends solutions. Functions as a member of a customer support team in the Customer Service Management (CSM) Process utilizing ServiceNow (SNOW) for problem resolution of routine complexity 2nd level customer issues involving distribution functions. Answers customer inquiries on damaged or discrepant shipments, special handling requirements, mode of shipment, shelf-life, stock substitution, calibration, and related concerns. Conducts studies to determine and isolate causes of problems which contribute to improper or untimely flow of material from source of supply or storage facilities. Conducts studies of, and evaluates relationships between customer requirements, acquisition lead time, storage, inventory, issuance, and delivery by the most efficient and economical means. Determines the need for new or revised procedures. Prepares desk procedures for use by other employees throughout the organization. Assists lower grade employees in resolving more complex customer complaints and discrepancies.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with No Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill various shifts located within DLA Distribution Headquarters in New Cumberland, PA.

Qualifications

To qualify for a General Supply Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-11: - Utilizing various systems to assist in identifying and tracking customer complaints regarding supply services. - Assisting in identifying trends in unusual and complex supply related problems and recommending corrective action. - General knowledge of various supply systems and interfaces. GS-12: - Utilizing various systems to identify, analyze, and track customer complaints and concerns regarding supply services. - Identifying trends in unusual and complex supply related problems and recommending corrective action. - Applying knowledge of various supply systems and interfaces sufficient to resolve difficult problems between systems and ensure compliance with regulations. - Developing guides or instructional matter outlining organizational supply, distribution, and customer support procedures which may be used by all levels of employees in the organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for only the GS-12 grade level.

Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess:

- GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree of LL.M., if related.
- GS-12: Applicants may not qualify for this position based on education in lieu of specialized experience.

Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-11 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address DLA Distribution Headquarters 5430 Mifflin Avenue Suite 5430 New Cumberland, PA 17070 US
• Name: KATRINA WELLBORN
• Phone: 7177702935
• Email: [email protected]