Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Duties

This Program Specialist position is located in Mission Readiness within the Resource Management Office (RMO), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Provides administrative oversight, or serves as program or team lead, for medium to large-size programs with minimal supervisory oversight. Work directly impacts major program objectives of the immediate organization. Establishes metrics by which progress, and program success are measured. Oversees program performance; conducts analyses to identify areas needing improvement and prepares and reviews reports and proposals for improvements to systems and processes to improve operational efficiency. Creates status and tracking reports for management, providing detailed analyses of specific elements as requested. Develops standard operating procedures (SOPs), program/project plans and decision papers as required. Develops and/or maintains systems, or databases if applicable, to collect and archive documents and records related to program development and evaluation. Identifies issues and proposes solutions to complicated problems; methods may be unlike those tried in the past. Makes recommendations for changes to procedures or policies when appropriate. The major duties described above reflect the full performance level of this position. Typically, the lower pay band (H Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.

Requirements

Qualifications

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is defined as: Providing technical and administrative support for a wide variety of wireless devices, including cellular phones, tablets and data devices; and Developing procedures to improve information technology activities and /telecommunications media operations. To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience is defined as: Providing technical and administrative support for a wide variety of wireless devices, including cellular phones, tablets and data devices; and Providing IT services that support training program requirements, network protocols and standard practices; and Applying Federal Government Information Technology (IT) security protocols (principles, policies and procedures to ensure wired and wireless networks are in compliance). Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Contacts

• Address OS - FRONT OFFICE/RMO-Operations Support 6595 Springfield Center Dr Springfield, VA 22150 US
• Name: HC ServeU Customer Care
• Email: [email protected]