This position is located in the National Records Center, Immigration Information Integrity Branch, Information Management Liaison Section. As an Immigration Services Analyst, in Information Management Liaison Section (IMLS) you will perform a wide variety of duties related to the analysis of immigration benefit and enforcement actions; including researching, interpreting, and applying immigration statuses, policies, and regulations to the processing of complex immigration action cases.

Duties

Review and analyze contents of Immigration Files; identifying documents needed to respond to inquiries from DHS Field Officers and Agents; protect PII and SPII from unauthorized disclosure. Make accurate and timely updates to national databases indicating the current file location and reflect immigration-related actions and biographical data documented in files. Recognize and correct problems in electronic systems to reflect actions documented in non-citizen Files. Take calls in Call Center environment, gather relevant information to provide accurate data to customers, verify caller authenticity; monitor, review, or facilitate analysis of workload ensuring cases are worked timely and in proper order. Prepare written responses to information requests using correct verbiage, grammar, and spelling; write synopses of complex cases in clear and concise language appropriate to the situation and the reader. Make accurate, timely updates to local databases tracking workload; maintain daily statistical reports; review work of others to ensure accurate, timely, and complete responses; provide training for team members individually or in groups.

Requirements

Qualifications

The Immigration Records and Identity Services Directorate (IRIS) provides immigration, employment, and identity information accurately and completely to enable confident and timely decisions. Through a culture of innovation and creativity, IRIS continually evaluates and improves processes to achieve optimal performance and drives flexible and modern technology solutions and services to support evolving operational needs. IRIS fosters a "smart creative" environment for employees that empowers and encourages them to innovate, take chances, and strive to create a better way of getting the job done. This "smart creative" environment challenges employees to think creatively and create solutions for how IRIS can continuously enhance the efficiency and effectiveness of operational, customer, and employee related matters. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/27/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/27/2024. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Writing official correspondence and documentation for final use or publication. Reviewing and applying knowledge from regulations providing analyses to customers for use in making decisions; Working with USCIS databases and records and interpreting contents accurately and fully; Working with official records by reviewing and analyzing to assist with adjudication of cases; Working independently or as a member of a team leading others regarding a project, task, or case. OR You may substitute successful completion of a Ph.D. or equivalent doctoral degree or at least three (3) full years of progressively higher level graduate education leading to such a degree or LL.M. in a field related to the work of this position. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54semester or 81 quarter hours. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/27/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

Basic Education or Experience Requirement: This position has a basic requirement that can be met by either education or experience. If you meet this requirement via education, you must submit a copy of your college transcript(s) (unofficial is acceptable) to support the basic educational requirement or a list of coursework with hours completed. For verification purposes, the transcript submitted must include your name and educational institution. If you meet this requirement via experience, the experience must be listed in your resume.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]