The Program Support Assistant (PSA) is assigned to Nursing, Patient Care Services. The incumbent performs administrative support duties with considerable latitude for the exercise of independent judgment program. Their assigned sections in assist with completing tasks may include Nursing (Ambulatory Care; Acute Care and Specialties; Geriatrics Extended Care & Rehabilitation; Mental Health and Operations); Patient Advocates; Social Work; Sterile Processing and Veterans Engagement.

Duties

These duties include but are not limited to: Quality improvement activities Service recovery Participation in and coordination of research projects Promoting education for patients and staff Patient care coordination, oversite of scheduling Referrals and consults within the facility and community care The overall collaboration of administrative oversight for operations and quality control within the program area to include coordination with multidisciplinary team members Serve as liaison with other services that support Patient Care Services such as Call Center Pharmacy, Infection Control, Logistics, Engineering, Business Office, Human Resources, Administration, VISN, Contracting, Revenue, Education, and Care in the Community. Responsible for offering service specialized administrative assistance, supporting recruitment processes, managing reports and data such as performance measures, All Employee Survey (AES), clinic utilization data, missed opportunity and no-show data, workload information, open encounters and unsigned progress notes Assisting with scheduling duties, phone management, calling patients when necessary Learns and proficiently utilizes ACUSTAF and VATAS for timekeeping/timecard purposes Independently researches, coordinates and composes replies to routine, non-clinical correspondence with no direction of supervisor Schedules meetings, conference calls, special orientations, presentations, program training, and equipment/supply delivery, installation and training Prepares meeting minutes and has responsibility for following up on all action items to ensure completeness Complete additional duties/tasks as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00am- 4:30pm Position Description/PD#: Program Support Assistant (Nursing, Mental Health)/PD111060 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-06 -Specialized Experience: You must have one year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-5), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-5) in the Federal service. Specialized experience includes: knowledge of and skill in applying organization's missions, functions, goals, objectives, work processes, precedents, policies and guides that pertain to the work as well as sources of factual data relevant to assigned tasks sufficient to relate needs and accomplishments of the division; knowledge of computer equipment, printers, electronic typewriters and software to provide staff support and to accomplish specific programs and projects, specifically Word, Excel, PowerPoint, Outlook, VISTA, CPRS, Vet-Link; knowledge of medical terminology and accuracy of their application as they affect the assignment, knowledge of spelling, punctuation, and required formats. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. GS-07 Specialized Experience: You must have one full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-7), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service. Specialized experience includes: Incumbent applies knowledge of, and skill in applying organization's missions, functions, goals, objectives, work processes, precedents, policies and guides that pertain to the work as well as sources of factual data relevant to assigned tasks sufficient to relate needs and accomplishments of the division and work independently on assignments. Advanced understanding of interdisciplinary issues and VA organizational structure to serve as liaison between Nursing, Patient Care Services and other programs that would affect coordination of care, healthcare access, program evaluation, assessment and planning for future needs. Ability to analyze appropriate data and make recommendations to optimize quality, time efficiency, cost efficiency, performance, and productivity. Demonstrated leadership skills in interpersonal relations and conflict resolution to deal with employees, team leaders, providers and managers. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. Education: Education is not creditable above GS-5 for most positions covered by this standards; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Manages ResourcesQuality ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Manual dexterity is required in operation of personal computer and other office equipment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Central Alabama VA Medical Center-Montgomery 215 Perry Hill Road Montgomery, AL 36109 US
• Name: Ernie Reese
• Phone: 3607048645
• Email: [email protected]