Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Division, Workforce Management Branch, International Field Office, Preclearance Operations, in Ashburn, Virginia. This Office will be transitioning to the International Operations and Advisory Directorate (IOAD) in the near future.

Duties

As a Mission Support Specialist, you will oversee the implementation of programs and policies related to Workforce Management. This includes evaluating, communicating, reporting, coordinating, tracking, and verifying a wide range of workforce management processes, procedures, resources, problems, and needs. This position starts at a salary of $99,200.00 (GS-12, Step 1) to $128,956.00 (GS-12, Step 10) with promotion potential to $128956 (GS-12 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. Major duties for this position include but are not limited to: Collaborating with and/or leads senior management in employing change process concepts and procedures in the administration of a variety of other awards programs. Overseeing the workers' compensation program for the field office and serving as an Injury Compensation Coordinator (ICC) under the confidential cognizance of the U.S. Department of Labor. Exercising confidential and independent judgment in working with the Department of Labor, management, and employees alike in worker's compensation claims interpreting laws, regulations, and policies. Monitoring sensitive information systems to ensure compliance with performance management requirements. Providing personal counseling to employees on retirements, pay, and leave issues; and implements return to work strategies to reduce time lost to work-related injuries and other extended medical absences.

Requirements

Qualifications

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reviewing staffing levels, computing attrition rates, and taking corrective action to resolve errors. Gathering data on projected turnover, losses, program changes, etc., and assisting with development and coordination of recruitment plans for backfills. Coordinating vetting issues and making Collective Bargaining Agreement interpretations for all bargaining unit hardship transfer requests. Monitoring sensitive information systems to ensure compliance with performance management requirements. Assisting in providing advice involving program issues to the senior executive staff within the field office. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/19/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Field Operations Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]