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Job opening: Operations Support Specialist

Salary: $116 820 - 151 870 per year
City: Boston
Published at: Mar 11 2024
Employment Type: Full-time
This position is located in Field Operations Directorate, Office of Field Operations, District 11. As an Operations Support Specialist, you will execute and provide advice and technical assistance to district and field managers and staff on a wide variety of administrative, financial, and human resources services essential in supporting the operational activities, goals, and mission of USCIS.


Plans, organizes, evaluates and improves staffing programs, services and processes, including but not limited to reviewing and advising management on candidate selections, strategies for recruiting candidates, and performing hiring actions. Oversees the allocation of funds in automated financial management system for expenses such as purchase card, travel, purchase orders and distribution of overtime allocations. Monitors operational activities and requirements within allocated budget levels, including general expenses, overtime, awards and other than permanent employment costs. Conducts projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency through appropriate staffing. Prepares project papers and staff reports; organizes and delivers briefings to managers. Serve as a liaison with internal and external customers for Property, Facilities, Emergency Management, Security, Budget, Travel, Audit and Internal Control Programs, Accountable Exit representatives.



The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/20/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/20/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing advice as a subject matter expert on administrative programs relating to financial management and/or human resources. Applying and modifying procedures to address administrative problems and unusual situations. Utilizing Microsoft Office applications (e.g., Microsoft Office-Word, Excel) to prepare reports, briefings and studies on data pertaining to administrative areas (e.g., personnel, human resources, financial). Preparing written communications in a clear, concise, and organized manner. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/20/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.


EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.



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