Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: As a Lead Public Safety Dispatcher, works under general supervision of the Supervisory Dispatching Technician in the Fire & Emergency Services Division of Directorate of Emergency Services (DES). Serves as Work Leader for Public Safety Dispatchers.

Duties

Operates Computer Aided Dispatching system, radios and station alerting systems. Provides police, fire and emergency medical dispatching services to the public by answering emergency 911 calls and dispatching appropriate personnel and equipment. Serves as a work leader for lower graded Public Safety Dispatchers. Monitors and logs status and availability of police, fire and medical field units to ensure an appropriate response was made.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is covered by the Civilian Drug Abuse Testing Program. Incumbent is required to sign a DA Form 5019-R.
• Incumbent will be required to attend Continuous current certification as a condition of employment. The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements.
• Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. The work is performed in a highly stressful, restricted office environment.
• Individuals must possess and maintain a valid State of Driver's license.
• This position requires to obtain and maintain certification in cardiopulmonary resuscitation (CPR), and Army Law Enforcement
• Reporting and Tracking System (ALERTS) within the first year of employment.
• This position requires to obtain and maintain certification in National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS) within the first year of employment.
• This position may require 12-hour shift work from 0645 to 1845 and from 1845 to 0645 where the incumbent may rotate between these two shifts as required.
• This position may require 8-hour shift work from 0700 to 1500, from 1500 to 2300 and from 2300 to 0700 where the incumbent may rotate between these three shifts as required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) interrogating emergency line callers to determine the problem and/or nature of the call; 2) using a computer keyboard to acknowledge or defer alarms; and 3) dispatching a variety of emergency equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Communications, Homeland Security, or Fire Protection. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. In addition to meeting the specialized experience requirement above, applicants must also possess Hazardous Materials (HAZMAT) Awareness, Telecommunicator I, and Telecommunicator II certified through DoD Fire and Emergency Services Certification System, International Fire Service Accreditation Congress (IFSAC), or the Fire Service Professional Qualifications System (PRO-Board) in accordance with DoD 6055.06-M. You will be evaluated on the basis of your level of competency in the following areas: Computer LiteracyEmergency CommunicationLeadershipTechnical Credibility Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address FU-W6CLAA US ARMY IMCOM-USAG FT BLISS DO NOT MAIL Fort Bliss, TX 79916 US
• Name: Army Applicant Help Desk