Would you like to work with USPTO to develop and implement strategies for our outreach, education, and customer experience objectives? At USPTO, we are committed to advancing U.S. competitiveness and are passionate about expanding innovation and engagement and strengthening relationships between the USPTO, inventors, entrepreneurs, students and communities in the innovation ecosystem. Join our elite SES team to lead the Office of Public Engagement and manage our nationwide outreach strategy.

Duties

The Chief Public Engagement Officer leads the Office of Public Engagement (OPE). The Chief Public Engagement Officer reports to the Deputy Under Secretary of Commerce for Intellectual Property and Deputy Director of the USPTO and is part of the Executive Team for the USPTO - an over $4 Billion organization with over 13,000 employees. The Chief, OPE provides executive leadership over the following parts of the business unit: USPTO Regional Offices and Community Outreach Offices: The regional offices and community outreach offices serve to maintain a USPTO presence across the country by providing outreach, education, and connection to USPTO resources to current and prospective collaborators such as innovators, inventors, entrepreneurs, the education community, and businesses of all sizes. Council for Inclusive Innovation Program: The Council for Inclusive Innovation (CI2) is charged with strategizing new ways to expand American innovation and bring innovation to impact, growing opportunities for all Americans to participate in innovation. Customer Engagement: Responsible for innovation education, and outreach and resource provisioning efforts across the country. This includes engaging with stakeholders to integrate invention education, innovation, and intellectual property into schools and learning environments; encouraging partnerships with innovators and entrepreneurs; providing resources and expertise to help inventors and small businesses find the information they need to protect their intellectual property; and other projects that support the Agency's mission to expand inclusivity and equity in innovation at all levels. Customer Experience: Design and manage the USPTO customer experience strategy to improve service delivery using leading practices and a human-centered approach; design interactions with members of the public to demonstrate competence, transparency, and build trust. This includes coordinating annual customer experience management and planning, as well as the design of feedback surveys and measurement strategies for the performance of patent and trademark service delivery. This exciting role is ideal for you if you are interested in: Partnering with team members to focus on strategy, coordination and execution of the Agency's nationwide partnership, outreach, education, and customer experience objectives, in alignment with the USPTO Strategic Plan. Developing strategic initiatives crafted to foster innovation expansion and engagement, strengthening relationships between the USPTO, inventors, entrepreneurs, students and other communities in the innovation ecosystem, and improving the USPTO customer experience. Managing and coordinating work in USPTO Regional and Community Outreach Offices, including implementing strategic initiatives designed to foster innovation expansion and engagement, strengthening relationships between the USPTO, inventors, entrepreneurs, students and other communities in the innovation ecosystem, and improving the USPTO customer experience. Leading partnership, outreach, education, and customer experience efforts with current and prospective partners around the country, including other Federal agencies, the intellectual property practitioners, businesses (including industries, start-ups, entrepreneurs, venture capital, small/medium/large businesses), and the education community (including K-12, community colleges, universities and colleges). Crafting and implementing an outreach and education strategy with annual plans aligned with the Agency's plans goals of growing public engagement with the USPTO, enhancing goodwill amongst current and prospective partners, providing information on USPTO programs, initiatives and resources. Here are some other duties that you will engage in as Chief, OPE: Providing education and information to current and prospective applicants regarding intellectual property rights and laws. Facilitating, coordinating and leading high level engagements with collaborators and leaders at the local, state and Federal levels. Coordinating outreach-related strategy, resources and information with the relevant business units within the Agency. Developing data and information collection methods to evaluate outreach efforts and overall efficiency of USPTO services sought at assisting access to and adoption of intellectual property protections. If you can see yourself in this role and are excited by our mission, we look forward to receiving your application!

Requirements

• You must be a U.S. Citizen or a National.
• Background and/or Security investigation, if selected for position.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• Financial Disclosure Report (OGE-278) will be required upon appointment.
• Initial appointments are required to serve a 1-year probationary period.

Qualifications

Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required Professional/Technical Qualifications (PTQs) and Executive Core Qualifications (ECQs) set forth below. Applicants are required to input narrative responses to the PTQs in the text boxes as prompted by USAJobs. Each PTQ have a 10,000-character limit (to include spaces) that must be adhered to. Do not write "see resume." Professional/Technical Qualifications: PTQ 1. Significant knowledge and experience in leading, developing and executing stakeholder outreach and education strategies. Demonstrated knowledge and understanding of how to support, facilitate, coordinate and lead high-level engagements with current and prospective stakeholders, and leaders at the local, state and/or Federal levels. Also, experience in providing resources, information, programs and services that benefit and encourage growth of our innovation-based economy. PTQ 2: Demonstrated experience with program leadership and administrative management, including the ability to effectively plan, organize, implement, manage and measure program progress towards established goals. Demonstrated abilities to establish and maintain positive working and information-sharing relationships across an organization. Excellent communication skills in keeping leadership informed as issues arise and higher-level decisions are needed. PTQ 3: Ability to represent intellectual property (IP) programs and initiatives positively before external and internal stakeholders and communicated effectively and comfortably through public programs. Includes knowledge of intellectual property practice and policy. PTQ 4: Demonstrated ability to lead, design and execute a customer experience program. For the following five Executive Core Qualifications (ECQs), you will be required to submit a narrative response addressing your specific knowledge, skills, and abilities that demonstrate your possession of these qualifications if selected. Once selected for the position, you'll provide specific examples of what you've done that demonstrate your possession of each ECQ. For more information about the Executive Core Qualifications please visit this site: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference- materials/guidetosesquals_2012.pdf ECQ 1: Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision. ECQ 2: Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: Conflicting Management, Leveraging Diversity, Developing Others and Team Building. ECQ 3: Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks. Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility. ECQ 4: Business Acumen - This core qualification involves the ability to manage human, financial and information resources strategically. Competencies: Financial Management, Human Capital Management and Technology Management. ECQ 5: Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: Partnering, Political Savvy, and Influencing/Negotiation. Encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the Guide to SES Qualifications. Challenge - Describe a specific problem or goal. Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). Action - Discuss the specific actions you took to address a challenge. Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Note: Submit only the documents requested. Additional documents will not be reviewed. Responses to the ECQs are not required at this time. However, if selected for this position, you will be required to provide narrative responses to the five ECQs. Note: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM, only need to submit a resume and narrative statement covering each of the PTQs and do NOT need to address the ECQs. Experience refers to paid and unpaid work, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no higher-level education requirement for this position.

Contacts

• Address EXRD - Office of the Under Secretary and Director Office of Human Resources Mail Stop 171 P.O. Box 1450 Alexandria, VA 22313-1450 US
• Name: Kesha Nelson
• Phone: 571-272-1836
• Email: [email protected]