This position is located in the Lifecycle Management Division of the Logistics Service at Overton Brooks VA Medical Center (OBVAMC) in Shreveport, LA. Responsible for the performance of a variety of administrative, computer-based programs, and physical duties concerning the incoming and outgoing mail processing, files maintenance, digital computer-based mail equipment operation, sophisticated multi-function state of the art high volume digital reproduction/finishing equipment operation.

Duties

Major duties and responsibilities include but not limited to: Receives, picks-up, processes, sorts, distributes, and researches "critical", Time Sensitive", incoming and outgoing "Official/Inter-Office/Accountable" HIPAA related mail. Handles and ensures "Confidential" and "Sensitive" documents (Legal/Congressional) and mail is properly opened, logged, read, date-stamped, sorted and delivered immediately to the right ''Department Administrative Officer". Processes mail from numerous locations throughout the facility and multiple locations off-site over long distances. Responsibility includes pick-up and delivery of mail to several points throughout the facility and providing mail support for diversified range of medical activities and support related functions to OBVAMC, Community Based Outpatient Clinics (Longview/Monroe/Texarkana), Community Based Veteran Outreach Centers, and other areas covered by OBVAMC. Conducts quality control procedures by ensuring that all outgoing mail (letters and packages) are metered with the proper date, postage, complete address, proper labeling, and packaging. Processes, ships, receives, delivers, electronically tracks and validates invoices for "Accountable Mail" (e.g. Priority Delivery confirmation, Certified, Registered, Insured, etc.) letters and packages. Operates a variety of equipment to fold, insert, seal, and meter outgoing mail. Ensures all small packages delivered to the mailroom by USPS, UPS, FedEx, etc. are taken to the Warehouse for proper receipt and processing. Sets up, operates, adjusts, and monitors the operation of single or multiple function equipment such as copiers, duplicators, mail processing machines, etc. Assembles and staples copied materials. Utilizes sophisticated graphic design and printer software to manipulate and edit electronic print files. Reviews job requests via paper submission and electronic job submission software; keeps records of jobs completed and perform quality control procedures. Develops visual information products using materials and techniques common to the occupational field. Performs other related duties as assigned. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, subject to changed based on the needs of the agency. Virtual: This is not a virtual position. Position Description/PD#: Mail Clerk (Duplicating Equipment Operator)/PD07540-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/18/2024. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as: Sorts mail for distribution into numerous categories, requiring individual tracking, or special handling; Opens and analyzes mail not addressed to a specific office or MDP to determine the intended recipient; Receives all facility mail from U.S. Post Office and commercial delivery companies such as USPS, FED-EX, etc.; Inspects for damage, hazardous material, or suspicious articles taking appropriate action in accordance with facility policy, VA regulations and laws; Provide Customers with consistent information according to established policies and procedures; Possess basic skill to perform routine equipment maintenance such as cleaning document glass, correct paper jams, replace toner cartridges, and diagnose equipment malfunctions; Have complete and thorough understanding of mail classes and special mail services; Assess all outgoing mail for proper and complete addressing, proper labeling, packaging and refuse mail pieces where packaging, labeling, endorsements or addressing is so insufficient as to hinder or delay delivery; Receives and handles perishable/refrigerated materials, urgent and sensitive documents (e.g., Express Mail, Priority Mail, etc.); Independently establishes priorities and accomplish day to day goals. Note: This experience must experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) full years of education above high school level that included study in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Interpersonal SkillsSelf ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion such as extended periods of standing, frequent bending, reaching, stooping or similar activities necessary to set up, operate, adjust and monitor the operation of the equipment. The employee lifts, on a recurring basis, a variety of moderately heavy materials and supplies. Occasionally the employee may be required to lift heavy (over 50 pounds) items such as mailbags or large stacks of paper stock. Employee may walk long distances pushing/pulling mail carts or delivering express mail. Carts, bags and trays may need to be physically loaded into a vehicle for delivery to CBOCs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Rena Hairston
• Phone: 504-521-9608
• Email: [email protected]