About the Position: This position is located at Kenner Army Health Clinic (AHC), Fort Gregg-Adams, VA, within the Directorate of Resource Management, Managed Care Department. Incumbent will coordinate beneficiary counseling, coordinate TRICARE marketing and education, and provide debt collection assistance.

Duties

Help beneficiaries understand the TRICARE claims process. Counsel soldiers and family members who are being medically separated or retired. Advise service members on processing procedures, appeal rights, entitlements, and benefits. Serve as the Debt Collection Assistance Officer. Maintain database of past and current cases, and forward monthly reports to higher authority.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a National Agency Check w/ Inquiries (NACI) background check.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position may be eligible for Regular/Recurring or Situational Telework.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. A candidate selected to this position will be required to sign a statement consenting to annual seasonal influenza vaccination.
• This position has a mandatory Hepatitis Vaccination.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year of specialized experience which includes counseling beneficiaries on a variety of health care program options; maintaining a database and/or case files of customer accounts; and utilizing automated computer systems to prepare correspondence and/or data to be used for reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsCustomer Service (Clerical/Technical)Data Management

Contacts

• Address JT-DHA-DD83CU DHA STAND-ALONE MKT-KENNER AHC DO NOT USE Fort Gregg-Adams, VA 23801 US
• Name: Army Applicant Help Desk