About the Position: This position is located at Madigan Army Medical Center, Informatics, Tacoma, Washington. Madigan Army Medical Center is located on Joint Base Lewis-McChord, Madigan Army Medical Center comprises a network of Army medical facilities located in Washington and California that serve more than 100,000 active duty service members, their families and retirees.

Duties

Provide support of training operations of the DoD Electronic Health Record (EHR), which include outpatient clinical information systems and inpatient clinical systems. Deliver training to healthcare providers, nursing staff, support staff, clerical users and patient management. Assess the need for Electronic Health Record training within the Medical Treatment Facility (MTF) and remote clinics based on turnover rate and the estimated influx of new staff. Review and evaluate the effectiveness of the training processes and products through analysis of all training documents, reports, studies, and publications. Provides direct support for sustainment of proficiency for users of clinical systems. Troubleshoot Electronic Health Record/Office Automation software issues.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Personnel Background check is required.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position has a Temporary Duty (TDY) or business travel requirement of 35% of the time.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunization.
• Must be able to work outside normal duty hours to meet the needs of the customer.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the Education and/or Experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience that demonstrates a practical knowledge of the subject area of the position and of the methods and techniques in providing support of training operations administration instructing, which includes review of training/course materials, aids, devices, and evaluation of training results associated with Electronic Health Record (EHR) system such as MHS GENESIS in conjunction with Microsoft Office applications. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree with a major study in education or a subject area related to the position to be filled, such as, Healthcare Administration, Healthcare Educator. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. - Note: You must attach a copy of your transcripts You will be evaluated on the basis of your level of competency in the following areas: Education / Training Program AdministrationEducational and Training TechnologyInstructional Delivery and Learner Development Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83DE DHA PUGET SOUND MKT-MADIGAN DO NOT MAIL Joint Base Lewis McChord, WA 98431 US
• Name: Army Applicant Help Desk