You will serve as a Administrative Support Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Customer Service Center - CSC in Buffalo, New York. This position provides support in the areas of Administrative Services.

Duties

As a Administrative Support Specialist at the GS-0301-9/11, some of your typical work assignments may include: Assist the Administrative Officer (AO) in performing and assessing the effectiveness of all the administrative functions performed in the department, e.g., budget, procurement, space and lease acquisition or management, telecommunications, payroll, travel, supply, records management, safety and security, and accountable property. Work with the AO in formulating budget projections and requests for funds on a quarterly basis. Provide data needed for budget projections. In coordination with AO, request supplemental funds as needed. Keep AO advised of the current status of all funds and any problems on the horizon. Write reports describing findings on administrative function and/or post-disaster analyses and recommendations for improvement. Maintain necessary logs and files to document all requests for facilities/lease management services. IMPORTANT NOTES: Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activity. By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. The CSC is located in the heart of Buffalo, New York. It is conveniently located near the city's growing hub of art, history, cultural, and entertainment centers. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under Merit Promotion Procedures, announcement # MP-24-CSC-12339483. In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement. This is not a bargaining unit position.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• Credit score below 500 may negatively impact consideration in the hiring process.
• You may be required to complete a one-year probationary period.
• This is not a bargaining unit position.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).

Qualifications

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You may qualify based on experience, education or a combination of both. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. Experience: GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Performing functions in at least three (3) of the following administrative support areas for an office or organization: Procurement/Supply, Budget, Records Management, Telecommunications, Safety and Security, Time and Attendance/Payroll, Travel, Accountable Property. Researching and analyzing problems to identify significant factors, gather pertinent data, and recognize/recommend solutions. Creating correspondence, reports, or other documents; and Communicating effectively orally and in writing GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Performing functions in at least four (4) of the following administrative support areas for an office or organization: Procurement/Supply, Budget, Records Management, Telecommunications, Safety and Security, Time and Attendance/Payroll, Travel, Accountable Property. Researching and analyzing problems to identify significant factors, gather pertinent data, and recognize/recommend solutions. Creating correspondence, reports, or other documents; and Communicating effectively orally and in writing IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY OF WORD PROCESSING PROGRAMS, SPREADSHEETS, EMAIL PLATFORMS AND/OR OTHER AUTOMATED SOFTWARE COMMUNICATION TOOLS SUCH AS MICROSOFT 365 OR GOOGLE WORKSPACE. *Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy). All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/19/2024. OR

Education

If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher-level graduate education leading to such a degree.

GS-11: Must have a doctorate or equivalent graduate degree in a related field or 3 full years of related progressively higher-level graduate education leading to such a degree.

OR a combination of experience and education as indicated above.

Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Contacts

• Address Customer Service Center - CSC 130 South Elmwood Ave. Buffalo, NY 14202 US
• Name: Kimberly Tilford
• Phone: 7168434100
• Email: [email protected]