Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Buffalo Field Office, Area Port of Buffalo located in Buffalo, NY.

Duties

This position starts at a salary of $107,986.00 (GS-13, Step 1) to $140,385.00 (GS-13, Step 10) In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures. Typical work assignments include: Serving as a supervisor to a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Providing complex administrative services such as oversight of one or more of the following functional areas: budget, procurement, personnel on-boarding, scheduling for a large organization, pay & benefits, property & inventory, records & files, fleet services, interoffice mail, travel services, and/or space & facilities management. Establishing and carrying out specific action plans or accomplishing short term goals and objectives. Developing and prescribing procedures and techniques and furnishes policy guidance to subordinates, assigns and explain work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity. Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of DHS/CBP policy. Resolving complaints and grievances not requiring referral to higher authority and makes recommendations for solution of those referred to the next higher organizational level.

Requirements

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Participating in and making contributions to management decisions in assigned program areas. Applying a wide range of administration program concepts, laws, policies, practices, and analytical/diagnostic methods and techniques to address substantive technical issues or problems characterized by complex, controversial, and/or sensitive matters that contain several interrelated issues. Providing comprehensive advisory and technical services on substantive organizational functions and work practices. Developing new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers. Developing and delivering briefings, project papers status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/06/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Field Operations Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]