This position is located at Departmental Offices,Management CFO- Info Systems and CIO. As an Information Technology Specialist (Customer Support), you will support the OCIO vision for Treasury information technology, efficiently providing the right information to the right people at the right time, securely, on any device. The incumbent will provide support for customers, vendors, and contractors throughout the organization.

Duties

As a GS-13 Information Technology Specialist (Customer Support) you will: Gather and analyze facts, organize documentation, and develop recommendations for customer support. Perform needs analyses to define opportunities for new or improved business process solutions. Consult with customers, vendors & contractors to identify & specify requirements. Develop overall IT functional & systems requirements & specifications. Develop cost estimates for new or modified procurements & contracts.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE:For the GS-13 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience for this position includes: Creating acquisition documents for IT Products or services such as Performance Work Statements (PWS), Cost Estimates, Market Research, Source Selection Plans, Technical Evaluation Reports (TERs), hardware and/or software specifications; AND Creating, negotiating, and communicating for documents such as Memorandum of Understanding (MOUs) and Inter-Agency Agreements (IAAs); AND Evaluating proposals for the acquisition of IT products or services. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Contacts

• Address Management CFO- Info Systems and CIO Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]