As the Associate Director of the Network and Telecommunications Services (NaTS) Service Line in NASA's Office of the Chief Information Officer (OCIO), you will direct IT projects to meet business objectives, operational goals, and key business priorities. Working closely with the technical integrators for Operations and Security, you will create and maintains integration strategies, internal procedures, documentation, budgets, and policies related to critical Agency systems.

Duties

Develops project plans, including scope, schedule, and budgets for major projects and is responsible for Project and Portfolio Management. Tracks projects, reports status and resolves problems, supervises and manages cross-functional projects, and manages service line dashboards. Defines and monitors critical success factors, key performance indicators, and defines Service Level Agreements stating expectations regarding performance of services. Oversees Network and Telecommunications Services (NaTS) business operations and devises strategies to more accurately track service line budget performance, to include identifying efficiencies to be gained. Reports progress regularly to service line Director and coordinate with the front office and office chiefs to sustain NaTS mission, vision, and values. Liaises with Mission partners to understand their needs and facilitates the needed service line resources to successfully meet those requirements. Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.
• Financial disclosure and/or the travel requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• Duty location will be determined upon selection and will be at one of the locations listed on the announcement.? Selectee(s) will be required to work onsite at the duty location selected.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Preparing service level agreements, analyzing key performance indicators for cross-functional projects, and troubleshooting for customer-oriented solutions; Managing or leading an enterprise-level project, including formulating, planning, implementing, tracking, and evaluating outcomes; Developing strategies to optimize budgetary performance and the efficient use of financial resources. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Headquarters 300 E St SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]