"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more.

Duties

Serving as a Information Technology Specialist (Customer Support) GS-2210-12 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission. This position is located in the Federal Law Enforcement Training Centers (FLETC) within the Chief Information Officer Directorate, Enterprise IT Services Division, End-User Computing Support Branch in Glynco, Georgia. As an Information Technology Specialist (Customer Support) you are a valuable member of the FLETC team and mission.

Requirements

• You must be a U.S. citizen to apply for this position.
• Males born after 12/31/1959 must be registered for Selective Service.
• You must successfully pass a suitability/fitness background investigation.
• Bargaining Unit: This is a bargaining unit covered position, represented under the American Federation of Government Employees (AFGE). For more information visit: https://www.afge.org/about-us/afge-at-a-glance/.?
• You will need to set up direct deposit so we can pay you.
• Must possess and maintain a valid state issued driver's license to conduct official government business.
• Occasional travel may be required.
• Overtime, weekends, and federal holidays may be required.
• Required to complete an OGE 450, Confidential Financial Disclosure Report, within 30 days of starting your federal employment and annually thereafter as long as you occupy a position that requires financial disclosure reporting.
• This position is Emergency Essential and required to sustain FLETC’s operations under all conditions and to ensure FLETC Continuity of Operations for Mission Essential Function.
• Must possess and maintain Federal Acquisition Certification - Contracting Officer Representative (FACCOR) Level III certification; or have the requisite experience to obtain and maintain certification.

Qualifications

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. This position has a Selective Placement Factor (SPF). If your resume doesn't demonstrate possession of the SPF, you will be rated ineligible. The SPF for this position is: In order to be considered for this position you must possess Federal Acquisition Certification - Contracting Officer Representative (FACCOR) Level III certification; or have the requisite experience to obtain and maintain certification. Please provide a copy of your Contracting Officer Representative (FAC-COR) Level III certification and list all of your contacting training/experience in your resume. In addition to the selective placement factor, you must possess at least one year of specialized experience at least equivalent to the GS-11 level in the federal service diagnosing and resolving unique, unusual, and complex problems in response to customer-reported incidents, providing expert advice and assistance to minimize interruptions to critical business activities and inputting data on the problem and resolution into tracking/ticketing systems; researching, evaluating, and providing feedback on incident and request trends and patterns in customer support requirements and recommending new tools to enhance the delivery of customer requirements All requirements must be met by the closing date of the announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. (This position is notconsidered scientific/professional.). Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference. Interagency Career Transition Assistance Program (ICTAP) eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibilityon OPM's Career Transition Resources website. To be considered eligible under ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Stephany Bibens
• Phone: (912) 554-4884
• Email: [email protected]