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Duties

WHAT IS THE WAGE AND INVESTMENT (WI)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Wage and Investment Customer Assistance, Relationship and Education (CARE), National Distribution Center. The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Processes incoming and outbound mail. Duties include loading and unloading mail, opening, extracting and sorting incoming mail; sorting, tagging, labeling and stacking outbound mail. Operates mail equipment such as automated mail opener, scales, scanners, mail meters, tabber, and strapper. Operates, monitors and adjusts various fulfillment equipment including automated stock carousels, inkjet printers, folders and inserters, automatic counters, printers and bursters. Operates multiple electronic printing systems to produce a variety of documents and other IRS related material; selects appropriate system to complete a job according to specifications in the most efficient and cost-effective manner. Prints on-demand products and fills on-demand orders. As assigned, sets up machines for operation, making routine adjustments. Interprets system diagnostics and other messages for setup, trouble shooting and correction of system problems. Performs daily and weekly maintenance and cleaning following operating manuals, manufacturer recommendations, and established procedures. Uses technical guides and specialized equipment to trouble shoot and correct system problems and make minor repairs.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: You must have One (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the knowledge, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate knowledge of input and output requirements for printers; knowledge of computer applications and software (e.g. Adobe Acrobat and Microsoft Office Suite), printing terminology, production, and the operation of production and mail processing equipment. Experience must include the setup, operation, adjustments, and system messages of electronic print systems to perform preventive maintenance and to take corrective actions when error conditions occur. OR You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]