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Duties

WHAT IS THE WAGE AND INVESTMENTDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Wage and Investment Customer Assistance, Relationship and Education - National Distribution Center- Order Processing The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Distributes and balances the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy. Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly. Estimates and reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepares production reports as requested. Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials, and supplies. Gives on the job training to new employees in accordance with established procedures and practices.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: Applicants must have One (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the federal government. Specialized experience is experience that is related to the work of this position and has provided you with the knowledge, skills and abilities required for successful job performance. To be qualifying, your experience must be sufficient to demonstrate working knowledge of input and output requirements for printers, working knowledge of computer applications and software (e.g. Adobe Acrobat and Microsoft Office Suite), printing terminology, production, and the operation of production and mail processing equipment; working knowledge of the setup, operation, adjustments and system messages of electronic print systems to perform preventive maintenance and to take corrective actions when error conditions occur; experience in applying knowledge of the rules, regulations, guidelines and procedures relating to the production of materials using electronic systems; experience in working independently and in a team environment. In addition, your experience must demonstrate the ability to provide training and monitoring and serve as a resource guide to others in the workplace. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Ogden/Fresno External
• Email: [email protected]